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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities for 3Shape hardware and software, with a focus on customer service and effective communication in both Italian and English. Emphasizes problem-solving, analytical thinking, and a commitment to continuous learning.
Highest-signal resume keywords
Technical SupportCustomer Relationship Management (CRM)Strong Communication SkillsProblem-Solving SkillsB2 Level Italian
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-Oriented ApproachAnalytical SkillsMultitasking SkillsEmpathetic SkillsStress-Resistant Mindset
Industry Keywords
3Shape Hardware3D ScannersTechnical SupportOnline SupportOn-Site Support
About the role
Key responsibilities & impact- Provide excellent, efficient technical support on 3Shape hardware, including 3D scanners, and software
- Deliver support via online sessions, phone, email, and occasional on-site events
- Manage support cases by gathering relevant customer information according to company procedures
- Record customer information in the company CRM
- Collaborate with other departments
- Escalate customer feedback as needed
Requirements
What you’ll need- A customer-oriented approach
- Strong communication skills — the ability to ask the right questions and truly listen
- Strong verbal and written Italian (B2 level and higher)
- Upper-Intermediate English or higher, used for internal communication
- Problem-solving and logical thinking skills
- A results-driven, stress-resistant mindset
- A genuine drive for self-development and continuous learning
- Analytical, multitasking, and empathetic skills
Benefits
Comp & perks- Meaningful work that helps to change the future of dentistry
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Comprehensive benefits including 24 working days of annual vacation
- Medical insurance
- Paid sick leaves and child sick leaves
- Maternity and paternity leaves
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe