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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a customer-oriented approach with strong communication skills in both German and English, effectively managing technical support for 3Shape hardware and software. Capable of problem-solving and multitasking while maintaining a results-driven mindset.
Highest-signal resume keywords
Technical SupportCustomer Relationship Management (CRM)German Language Proficiency (B2 Level)Problem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-Oriented ApproachStrong Verbal and Written CommunicationAnalytical SkillsMultitasking SkillsEmpathetic Skills
Industry Keywords
3Shape Hardware3D ScannersTechnical SupportCustomer FeedbackOnline Support
About the role
Key responsibilities & impact- Provide efficient technical support for 3Shape hardware, including 3D scanners, and software
- Support customers through online sessions, phone, email, and occasional on-site events
- Manage support cases by gathering relevant customer information according to company procedures
- Record customer information in the company CRM
- Collaborate with other departments
- Escalate customer feedback as needed
Requirements
What you’ll need- Customer-oriented approach
- Strong communication skills, including the ability to ask the right questions and listen effectively
- Strong verbal and written German at B2 level or higher
- Upper-Intermediate English or higher for internal communication
- Problem-solving and logical thinking skills
- Results-driven and stress-resistant mindset
- Drive for self-development and continuous learning
- Analytical, multitasking, and empathetic skills
Benefits
Comp & perks- Meaningful work that helps to change the future of dentistry
- Constant professional growth and development
- A healthy work-life balance
- Comprehensive benefits including 24 working days of annual vacation
- Medical insurance
- Paid sick leave and child sick leave
- Maternity and paternity leave
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- Parking lot with free spaces for employees
- Occasional business trips to Western Europe