Customer Success Manager – TV

3SS (3 Screen Solutions)

. Own a portfolio of TV operator and broadcaster accounts end to end as the main point of contact for commercial and contractual matters.

Posted 10/9/2026full-timeStuttgart • GermanySeniorLead💰 €90,000 - €130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B software accounts, particularly within the TV and broadcasting sectors, with a strong focus on account growth, customer relationship management, and product alignment. Proficient in commercial negotiations, CRM discipline, and cross-functional collaboration to deliver tailored solutions.

Highest-signal resume keywords

Customer Success ManagementB2B Software Account GrowthTV Platform KnowledgeCommercial Negotiation SkillsFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct ManagementQuotationsContract ExtensionsCRM DisciplineForecastingAccount PlanningUpsellingSaaS RenewalsManaged Services

Soft Skills

Relationship BuildingPresentation SkillsConfidence in Customer InteractionsCross-Functional CollaborationDiscipline

Tools & Technologies

AI ToolsCRM SystemsAndroid TVSet-Top BoxesOTT PlatformsSmart TV

Industry Keywords

B2B SoftwarePay TV OperatorsBroadcastersTV MiddlewareUI PlatformsRecommendation ProductsSearch ProductsOperator Tier Deployments

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Own a portfolio of TV operator and broadcaster accounts end to end as the main point of contact for commercial and contractual matters.
Build trusted relationships with engineering, product, purchasing and management stakeholders.
Write and run an account plan per customer aligned with the customer roadmap.
Meet customers face to face, present slides and demo products and new solutions live.
Co-own customer product roadmaps and map customer milestones to the 3Ready product roadmap.
Grow accounts by positioning AI-driven 3Ready Hero products, Control Center and Framework through demos and paid PoCs.
Prepare quotations, change requests and contract extensions; negotiate renewals with attention to margin.
Bring customer needs into the product roadmap with Product.
Work with delivery, engineering and support teams to ensure sold solutions are delivered.
Own CRM records, forecasts and purchase orders.
Run quarterly business reviews.
Use AI tools and agents for account research, account plans and proposals.
Represent 3SS at customer meetings, steering committees and industry events such as IBC.

Requirements

What you’ll need

At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product, ideally with telcos, Pay TV operators or broadcasters.
A track record of growing B2B software accounts through upsell, renewals and new use cases.
Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
Confidence in front of operator teams and management: you build your own slides and demo products live.
Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
The ability to work across product, engineering, delivery and finance.
Experience developing and growing B2B as well as B2C products with commercial responsibility.
Fluent English. German is a plus.
Location: Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.
Experience growing accounts for TV middleware, UI platforms, recommendation or search products.
Experience with Android TV Operator Tier deployments.
Experience with managed services, SaaS renewals or recurring licence models.

Benefits

Comp & perks

A competitive base salary plus a performance bonus tied to account revenue growth, recurring revenue and margin.
Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame.
A real say on the roadmap of our AI products, and the chance to co-own your customers' roadmaps with them.
Direct access to management and close work with Product, Delivery and Finance.
Long-term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC.
Flexibility: based in Stuttgart or elsewhere in Europe, remote-friendly.