Customer Success Associate

4 WALLS

. Own the daily flow of incoming support emails and client chat messages .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing communication skills and the ability to manage client relationships effectively. Proficient in troubleshooting software workflows and maintaining accurate documentation while supporting a diverse client portfolio.

Highest-signal resume keywords

Customer Success ExperienceExcellent Communication SkillsProblem-Solving SkillsGoogle Workspace ProficiencyExperience with PMS Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementTroubleshooting Software WorkflowsDocumentation ManagementRequest TrackingSocial Media Management

Soft Skills

Strong AccountabilityInitiativeOrganization SkillsTime ManagementJudgment

Tools & Technologies

Google WorkspaceSlackTeamwork ProjectsTeamwork DeskChatGPT

Industry Keywords

Customer SupportAccount ServicesProperty ManagementPMS SystemsClient Reputation Management

About the role

Key responsibilities & impact

Own the daily flow of incoming support emails and client chat messages
Respond to clients, gather details, and provide clear next steps
Triage requests and route issues appropriately
Track requests through completion with client updates and follow-through
Support a small assigned client portfolio with weekly maintenance and touchpoints
Maintain communication cadence and track open items, requests, and follow-ups
Proactively surface risks, recurring issues, and upcoming needs to the Customer Success Manager team
Partner with CSMs to complete client setup and launch requirements
Proactively begin assigned work when new orders arrive
Maintain accurate documentation for internal teams and clients
Research and troubleshoot client issues using available tools and documentation
Identify and document recurring issues and escalate when needed
Recognize potential bugs and provide technical teams with notes, reproduction steps, and impact
Create and manage social posts for clients
Support client reputation management
Complete special projects with the marketing manager as needed

Requirements

What you’ll need

Must live in Pennsylvania, New Jersey, or Delaware
Strong accountability and initiative
Ability to thrive in a high-volume, request-driven environment
Excellent customer-facing communication skills via email and chat
Strong judgment and problem-solving skills
Strong organization and time management skills
Comfortable learning detailed services quickly and explaining them clearly to clients
Comfortable using Google Workspace (G Suite)
Daily experience with Slack, Teamwork Projects, and Teamwork Desk
Comfortable using ChatGPT as an ongoing productivity tool
Prior experience in Customer Success, Support, or Account Services preferred
Experience with property management clients and/or PMS systems such as Yardi, RealPage, or AppFolio preferred
Comfort troubleshooting software workflows and translating issues into clear internal notes preferred

Benefits

Comp & perks

Fully remote work environment
Career growth and advancement opportunities
Competitive compensation package
Generous PTO
Comprehensive healthcare
401K with a generous match