4 WALLS

Content Marketing Manager

• Create visually appealing property-special social posts using AI tools and Canva
• Create video social posts for clients using the proprietary internal platform
• Review and quality-assure social content, captions, posts, and settings in the client dashboard
• Audit the social application across client accounts to identify issues and ensure content is properly displayed and connected
• Research, review, and troubleshoot social connection and posting errors within the dashboard
• Communicate with the Customer Success team about client needs, questions, content updates, and identified issues
• Manage work across multiple client accounts while maintaining strong attention to detail

Social Content Specialist

Customer Success Manager

• Manage daily incoming requests from support email and chat channels
• Respond promptly, gather details, and set clear client expectations
• Triage requests and route work to the appropriate team
• Track requests through completion and keep clients informed
• Own weekly maintenance support and follow-ups for assigned accounts
• Maintain communication cadence through status updates and check-ins
• Surface risks, recurring issues, and upcoming client needs to the Customer Success Manager team
• Partner with CSMs on service setup, new orders, launches, and ongoing client success
• Troubleshoot using internal tools, documentation, and product knowledge
• Identify patterns, document findings, and escalate issues with strong context
• Provide reproduction steps, client impact, and relevant details for potential defects
• Write clear, empathetic, action-oriented client communications
• Manage multiple requests with organization and prioritization
• Build client-management skills toward future Customer Success Manager ownership

Customer Success Associate

Software Engineer

• Partner directly with customers and internal teams to understand problems, explore solutions, and define requirements and acceptance criteria
• Translate business needs into practical technical approaches, explaining options, tradeoffs, and limitations
• Design, implement, test, and maintain software with attention to correctness, usability, security, performance, and maintainability
• Collaborate with QA and product teams to identify edge cases, resolve ambiguity, and build quality into development
• Communicate progress, risks, and scope changes early
• Participate in code reviews and provide constructive feedback
• Document decisions to support system understanding and maintenance
• Use AI for design exploration, coding, testing, debugging, and documentation
• Own changes through release and follow-up, investigate issues, and use customer feedback to improve the product

QA Engineer

• Work directly with customers, product managers, engineers, and support teams to understand workflows, clarify needs, and define testable acceptance criteria
• Identify missing requirements, conflicting assumptions, and potential usability issues before development begins
• Develop and execute test plans covering real customer scenarios, edge cases, integrations, and regression risks
• Investigate issues and document reproducible defects with clear evidence, expected behavior, and customer impact
• Build and maintain appropriate automated tests while balancing automation with exploratory testing and human judgment
• Communicate testing progress, coverage gaps, and release risks clearly
• Use AI to generate test ideas, identify overlooked scenarios, assist with automation, and analyze failures, then verify its output
• Help improve team-wide defect prevention and learning from customer issues

Social Content Specialist

Customer Success Associate

Software Engineer

Quality Assurance Engineer