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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication skills and the ability to manage multiple client requests effectively while maintaining organization and prioritization. Proficient in troubleshooting software workflows and collaborating with teams to ensure client success.
Highest-signal resume keywords
Strong Written CommunicationOrganization And Time ManagementClient Management SkillsTroubleshooting Software WorkflowsExperience With Google Workspace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good JudgmentAbility To Learn QuicklyEmpathy In Client CommunicationsIndependence In WorkCollaboration With Team
Tools & Technologies
Google WorkspaceSlackTeamwork Projects/DeskZohoChatGPT
Industry Keywords
Customer SuccessSupportAccount ServicesMultifamily ExperienceYardiRealPageAppFolio
About the role
Key responsibilities & impact- Manage daily incoming requests from support email and chat channels
- Respond promptly, gather details, and set clear client expectations
- Triage requests and route work to the appropriate team
- Track requests through completion and keep clients informed
- Own weekly maintenance support and follow-ups for assigned accounts
- Maintain communication cadence through status updates and check-ins
- Surface risks, recurring issues, and upcoming client needs to the Customer Success Manager team
- Partner with CSMs on service setup, new orders, launches, and ongoing client success
- Troubleshoot using internal tools, documentation, and product knowledge
- Identify patterns, document findings, and escalate issues with strong context
- Provide reproduction steps, client impact, and relevant details for potential defects
- Write clear, empathetic, action-oriented client communications
- Manage multiple requests with organization and prioritization
- Build client-management skills toward future Customer Success Manager ownership
Requirements
What you’ll need- Must live in the Greater Philadelphia area for periodic team meetings
- Strong written communication across email and chat
- Good judgment and ability to determine the appropriate next step
- Strong organization and time management with competing deadlines
- Ability to learn quickly, retain knowledge, and apply it with increasing independence
- Ability to explain technical workflows simply and clearly
- Ability to work independently while actively collaborating with a team
- Comfortable working daily in Google Workspace, Slack, Teamwork Projects/Desk, Zoho, and ChatGPT
- Customer Success, Support, or Account Services experience in a fast-paced environment (nice-to-have)
- Multifamily experience or familiarity with Yardi, RealPage, or AppFolio (nice-to-have)
- Experience troubleshooting software workflows and writing strong internal notes (nice-to-have)
Benefits
Comp & perks- Generous PTO
- Healthcare coverage
- Dental coverage
- Profit-sharing
- 401(k) match
- Fully remote work
- Clear path to grow into a Customer Success Manager role
- Supportive, high-accountability environment