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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, with a strong focus on client engagement, problem-solving, and consultative growth strategies. Proficient in utilizing various tools and technologies to enhance client experiences and drive service adoption.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementClear CommunicationOrganizational SkillsConsultative Growth Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client-Facing WorkProblem SolvingSoftware LearningProject CoordinationUpselling Strategies
Soft Skills
Dependable Follow-ThroughProactive CommunicationListening Skills
Tools & Technologies
Google WorkspaceSlackTeamwork ProjectsTeamwork DeskChatGPTRespage DashboardZoho
Industry Keywords
Multifamily ExperienceDigital Marketing ExperienceClient Goals Alignment
About the role
Key responsibilities & impact- Lead kickoff, implementation and the first 90 days of training and adoption
- Be a trusted, proactive contact for assigned clients
- Connect services and results to each client's goals
- Coordinate solutions and follow through on issues
- Recommend relevant upsells and expansions that fit each client's needs
- Keep commitments, account activity and project details organized
- Help clients start strong, see value and grow with Respage
- Help clients use their services, solve problems and identify opportunities to expand across their properties
Requirements
What you’ll need- 3+ years in customer success, account management, implementation or similar client-facing work
- Clear communication, strong organization and dependable follow-through
- Comfort learning software, solving problems and managing multiple accounts
- A consultative approach to growth: listen first and recommend what fits
- Comfort using AI daily to work smarter while checking its accuracy
- Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio or Florida
- Multifamily or digital-marketing experience is helpful
- Experience with Google Workspace (G Suite), Slack, Teamwork Projects, Teamwork Desk, ChatGPT, Respage Dashboard and Zoho
Benefits
Comp & perks- Fully remote environment
- Career growth and advancement
- Competitive compensation package
- Generous PTO
- Comprehensive healthcare
- 401K with a generous match