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About the role
Key responsibilities & impact- Take ownership of the customer experience and customer journey
- Serve as the first point of contact for customer inquiries and take ownership of customer relationships
- Support customers by phone and via email/ticketing systems
- Guide customers through the entire project delivery process—from initial contact, scheduling and follow-up questions through project acceptance, invoicing and after-sales support
- Communicate proactively with customers and resolve issues
- Coordinate between customers and internal teams
- Help build successful, satisfied customer relationships and contribute to project success
- Optimize support and service processes in a rapidly growing startup
- Depending on your experience, take on additional project responsibilities to help further develop operations
Requirements
What you’ll need- Very strong German skills (C2)
- Good English skills (C1)
- Professional customer support skills and a commitment to delivering an excellent customer experience
- Empathetic and confident handling of challenging customer situations
- Strong organizational skills and the ability to coordinate multiple customers, project phases, priorities and team interactions
- Enjoy working as part of a team and be willing to support colleagues and actively ask for help
- Willingness to navigate complex building renovation processes and maintain an overview in a fast-paced environment
- Suitable for career starters as well as candidates with professional experience
- No formal vocational training or university degree explicitly required
Benefits
Comp & perks- Two fixed work-from-home days and three days in the office
- Flexible trust-based working hours
- 30 days of vacation
- Up to one week of workation per year from an EU country, subject to agreement
- Latest-generation MacBook
- Modern office with call zones, quiet zones and phone booths
- Barista coffee, beverages and fresh fruit
- Monthly tax-free benefit: €50 per month (for 30+ hours/week) or €25 (for less than 40 hours/week)
- Regular team events
- Breakfast meet-up every two weeks
- Dog-friendly office
- Meaningful work with measurable impact on the energy transition in the building sector