42watt

Project Manager

• Take primary responsibility for projects during the immediate implementation phase
• Coordinate final technical preparations, installations, and acceptance procedures
• Manage external trade contractors and serve as the point of contact for questions and short-notice issues
• Clarify technical questions relating to installations
• Compare customer orders with project briefings for trade contractors
• Coordinate input from technical planning teams and resolve outstanding questions
• Ensure that trade contractors properly complete their assigned project work
• Support customers throughout the implementation phase and take responsibility for the relevant part of the customer journey and customer experience
• Communicate via phone, email/ticketing systems, and CRM systems
• Coordinate between customers, trade contractors, and internal teams
• Optimize support and service processes
• Depending on experience, take on additional project topics to help further develop Operations

Project Coordinator

Customer Success Manager

• Take ownership of the customer experience and customer journey
• Serve as the first point of contact for customer inquiries and take ownership of customer relationships
• Support customers by phone and via email/ticketing systems
• Guide customers through the entire project delivery process—from initial contact, scheduling and follow-up questions through project acceptance, invoicing and after-sales support
• Communicate proactively with customers and resolve issues
• Coordinate between customers and internal teams
• Help build successful, satisfied customer relationships and contribute to project success
• Optimize support and service processes in a rapidly growing startup
• Depending on your experience, take on additional project responsibilities to help further develop operations

Project Coordinator

Junior Customer Success Manager – 40 hours/week, hybrid