Customer Success Specialist

4DMedical

. Run portal training and onboarding for clinical end users, including pulmonologists, radiologists, CT technologists, nurse navigators, and program coordinators .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on clinical CT and radiology expertise, with a strong focus on customer support and training for clinical end users. Proficient in configuring imaging workflows and algorithms to meet operational requirements while ensuring effective communication and feedback loops.

Highest-signal resume keywords

Clinical CT ExperiencePACS/RIS FamiliarityCustomer Support ExperienceImaging Informatics KnowledgeARRT (R)(CT) Credential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chest CTPulmonary ImagingDICOM RoutingWorkflow ConfigurationClinical Imaging Training

Soft Skills

Customer-Facing CommunicationTraining and Onboarding

Tools & Technologies

SalesforceJiraConfluenceTicketing System

Certifications & Qualifications

ARRT (R)(CT)Radiologic Technologist Credential

Industry Keywords

Healthcare ITImaging CenterLung Cancer ScreeningOperational Best Practices

About the role

Key responsibilities & impact

Run portal training and onboarding for clinical end users, including pulmonologists, radiologists, CT technologists, nurse navigators, and program coordinators
Support workflow adoption and operational best practices during the early adoption phase of the customer journey
Serve as the day-to-day contact for an assigned portfolio of U.S. accounts
Field clinical questions regarding protocols, screening eligibility, and report workflow
Surface recurring issues for product fixes
Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements
Share customer feedback and operational insights to improve internal processes
Provide first-line customer support and ticket triage
Own U.S. portal configuration and install verification

Requirements

What you’ll need

Hands-on clinical CT / radiology experience in a U.S. hospital or imaging center
Chest CT, pulmonary imaging or lung cancer screening strongly preferred
Direct exposure to PACS / RIS, DICOM routing / auto-send configuration and hospital imaging IT workflows from the clinical side
Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience
ARRT (R)(CT) or state-equivalent radiologic technologist credential desirable
Customer-facing applications, in-service / training, vendor support or SaaS / healthcare-IT technical support experience (Tier 1–2) desirable
Familiarity with Salesforce or a ticketing system desirable
Bachelor's degree desirable
Imaging-informatics exposure (CIIP-type knowledge) desirable
Salesforce / Jira / Confluence familiarity desirable
Successful candidates must undergo background checks and credentialing
Successful candidates must provide documentation such as I-9 verification
Current CV and mandatory Cover Letter required for application

Benefits

Comp & perks

Flexible working hours
Opportunity to work from home
Full Health Dental and Vision insurance
Inclusive work environment
Background checks and credentialing
I-9 verification documentation support