4DMedical

Customer Success Manager

• Run portal training and onboarding for clinical end users, including pulmonologists, radiologists, CT technologists, nurse navigators, and program coordinators
• Support workflow adoption and operational best practices during the early adoption phase of the customer journey
• Serve as the day-to-day contact for an assigned portfolio of U.S. accounts
• Field clinical questions regarding protocols, screening eligibility, and report workflow
• Surface recurring issues for product fixes
• Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements
• Share customer feedback and operational insights to improve internal processes
• Provide first-line customer support and ticket triage
• Own U.S. portal configuration and install verification

Explore Customer Success Specialist at 4DMedical. Review requirements and application details.