Customer Success Manager, Public Sector

4M Analytics

. Build and maintain relationships with a portfolio of public sector customers .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing public sector customer relationships, driving account growth through data-driven strategies, and effectively navigating complex organizational structures. Proficient in utilizing AI and BI tools for customer engagement and retention while advocating for customer needs internally.

Highest-signal resume keywords

Customer Success ManagementPublic Sector ExperienceData Analysis and BI ToolsChange Management FrameworksExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Lifecycle ManagementData-Driven Strategy DevelopmentRisk MitigationAccount PlanningProject Management

Soft Skills

ResourcefulnessAdaptabilityOwnershipAccountability

Tools & Technologies

AI ToolsBusiness Intelligence Tools

Certifications & Qualifications

PMP CertificationChange Management Certification

Industry Keywords

Public SectorState and Local GovernmentsDepartments of TransportationStakeholder Engagement

Tech Stack

Tools & technologies

PMPSwift

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of public sector customers
Own the full account lifecycle from onboarding through renewal
Navigate complex public sector organizational structures and build multi-threaded relationships
Lead change management as agencies adopt new ways of working
Develop and execute data-driven strategies to drive engagement, adoption, retention, and account growth
Proactively mitigate account risk
Serve as the primary point of contact for escalations and ensure swift resolution
Identify expansion opportunities and partner with Sales, Marketing, and Product
Help implement roadmap features aligned with customer needs
Use data, BI tools, and AI to track customer health and usage
Apply account planning and reporting practices to scale a high-touch approach
Advocate for customers internally and shape product improvements and best practices
Travel up to 80% for district visits, on-site training, stakeholder meetings, enterprise accounts, and partners
Report directly to the Director of Customer Success

Requirements

What you’ll need

4+ years’ experience as a Customer Success Manager
Experience with state and local governments
Understanding of agency structures across central offices, districts, and specialized units
Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts
Fluent with AI tools and demonstrated use of them to work more efficiently as a CSM
Skilled in BI tools and data analysis, with the ability to derive actionable insights
Exceptional communication skills, including engagement with executive stakeholders
Willing and able to travel up to 80% for in-person customer engagement
Resourceful and adaptable, with a strong sense of ownership and accountability
Experience with Departments of Transportation (DOTs) preferred
Expertise in project and change management frameworks, such as PMP or CM certification, preferred
Consulting experience prior to entering the tech industry preferred
Candidates must be based in Atlanta, Georgia, or the surrounding areas

Benefits

Comp & perks

Competitive compensation package with expected OTE range of $160,000-$180,000 (base salary not specified)
Opportunity to work with a Series C company backed by Insight Partners, Viola, and F2
Significant visibility and strategic alignment within the organization
Collaboration with cross-functional teams
Customer-facing field role with in-person engagement