4M Analytics

Customer Success Manager

• Build and maintain relationships with a portfolio of public sector customers
• Own the full account lifecycle from onboarding through renewal
• Navigate complex public sector organizational structures and build multi-threaded relationships
• Lead change management as agencies adopt new ways of working
• Develop and execute data-driven strategies to drive engagement, adoption, retention, and account growth
• Proactively mitigate account risk
• Serve as the primary point of contact for escalations and ensure swift resolution
• Identify expansion opportunities and partner with Sales, Marketing, and Product
• Help implement roadmap features aligned with customer needs
• Use data, BI tools, and AI to track customer health and usage
• Apply account planning and reporting practices to scale a high-touch approach
• Advocate for customers internally and shape product improvements and best practices
• Travel up to 80% for district visits, on-site training, stakeholder meetings, enterprise accounts, and partners
• Report directly to the Director of Customer Success

Customer Success Manager, Public Sector

Engineer

• Build and ship production-quality software in response to real customer problems
• Prototype and validate solutions in the field, then harden them
• Spend time at customer and job sites alongside field crews, operations teams, and physical devices
• Own integrations with enterprise APIs, utility GIS, national field-technology platforms, and industry ticketing networks
• Work with undocumented behavior, legacy systems, and messy data
• Turn field learning into reusable, scalable product capabilities
• Partner with core engineering to scale field solutions into products
• Set priorities, manage time, and make architecture decisions without a finished specification
• Mentor engineers as the US team grows
• Collaborate closely with the Israel-based engineering center across time zones

Customer Success Manager, Public Sector

Lead Forward Deployed Engineer