Gaming Support Agent, German/English

5CA

. Handle customer support issues for an assigned game studio .

Posted 10/5/2026full-timeRemote • CroatiaMid-LevelSenior💰 $10 - $11 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in German and intermediate proficiency in English, with a strong passion for gaming and technical troubleshooting skills. Capable of providing exceptional customer support while staying updated on gaming projects and technologies.

Highest-signal resume keywords

Advanced German Proficiency (C1)Intermediate English Proficiency (B2)In-Depth Gaming KnowledgeTechnical Troubleshooting SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionAccount ManagementGameplay SupportTroubleshootingGaming Knowledge

Soft Skills

Fast LearnerInitiativeTeam Collaboration

Tools & Technologies

PS4PS5Xbox OneXbox Series XNintendo SwitchModern Gaming PC/LaptopWindows 11MacOS 13.0Smartphone for Two-Factor Authentication

Industry Keywords

Customer SupportGaming IndustryGame StudioPlayer Engagement

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Handle customer support issues for an assigned game studio
Help players with account and technical issues
Resolve purchase- and gameplay-related queries
Work with a team of agents under the guidance of a Team Lead and Operations Manager
Complete assisted training modules to grow, develop, and improve skills
Stay current on the client's newest projects, updates, past releases, and branding
Help players continue enjoying the games they love

Requirements

What you’ll need

German at an advanced level (C1 minimum)
English at an intermediate level (B2 minimum)
Located in Croatia
In-depth gaming knowledge and passion for video games
Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or a modern gaming PC/laptop
Fast learner, takes initiative, and excels at troubleshooting
Dedicated quiet workspace within the residence
Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency under 120 ms
Minimum 8 GB RAM
Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer
Processor with a CPU Mark of at least 9220; 8th Gen Intel or above, or 2nd Gen Ryzen or above
GPU with a G3D Rating of 4806, such as GTX 760, or stronger
Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer
Customer service experience is optional/a plus

Benefits

Comp & perks

The flexibility to work 100% remotely with no wasted commute time and travel costs
Position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
Casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
Innovative digital tools and comprehensive training
Access to a library of online training courses
Various learning and career development initiatives throughout the year
Fun employee engagement activities
Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA