Customer Support

• Handle customer support issues for an assigned game studio
• Help players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team of agents under the guidance of a Team Lead and Operations Manager
• Complete assisted training modules to grow, develop, and improve skills
• Stay current on the client's newest projects, updates, past releases, and branding
• Help players continue enjoying the games they love

5CA

Gaming Support Agent, German/English