Customer Success Manager

626

. Manage assigned customer accounts and maintain positive, stable customer relationships .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and account management skills, effectively coordinating service events and maintaining positive customer relationships. Proficient in problem-solving and multitasking in a fast-paced environment while adhering to service level agreements.

Highest-signal resume keywords

Customer Service SkillsAccount Management SkillsProblem-Solving SkillsField Service CoordinationHigh-Volume Customer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingDispatchingWork Order ReviewQuoting PracticesService Level Agreements

Soft Skills

ProfessionalismPositivityCommunication SkillsMultitasking Ability

Tools & Technologies

Computer Proficiency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Field ServiceEquipment MaintenanceCustomer AccountsService RequestsParts Procurement

About the role

Key responsibilities & impact

Manage assigned customer accounts and maintain positive, stable customer relationships
Coordinate customer service events with customers and 626 Field Service Engineers
Handle incoming service requests efficiently
Provide accurate and detailed customer updates throughout dispatch and service processes
Coordinate Field Service Engineer availability in adherence to service level agreements
Execute customer contractual coverages and uphold service level agreements
Follow quoting practices and obtain formal purchase orders when necessary
Conduct weekly work order reviews
Communicate service delays or work order closure issues to the billing team
Partner with Regional Scheduling Leads to provide customers with service event details
Coordinate with Parts Procurement on open parts orders
Escalate issues to the Regional Director or 626 Escalations team when necessary
Perform other work assigned by the manager

Requirements

What you’ll need

Problem-solving skills to resolve issues with efficiency and professionalism
Customer service skills and positivity to enthusiastically promote the 626 brand
Account management skills to own customer relationship with minimal oversight
Ability to relay information in a fast-paced environment
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Knowledge of computers for scheduling and other dispatching duties
2+ years of experience in a high-volume customer service role preferred
Prior experience working in a Field Service / Equipment Maintenance industry is a plus
High School Diploma or GED required
Some College or Degree Preferred
Ability to talk and hear
Ability to frequently stand and walk
Ability to lift up to 25 lbs.
Ability to use hands to handle or feel and reach with hands and arms
No regular travel is needed for this position

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
401(k) with Company Match
Company-Paid Life Insurance
Company-Paid AD&D Insurance
Supplemental Life Insurance
Company-Paid Short-Term Disability
Long-Term Disability
Paid Time Off (PTO)
Paid Holidays
Bereavement Leave
Jury Duty Leave
Paid Parental Leave