Customer Success Manager

• Manage assigned customer accounts and maintain positive, stable customer relationships
• Coordinate customer service events with customers and 626 Field Service Engineers
• Handle incoming service requests efficiently
• Provide accurate and detailed customer updates throughout dispatch and service processes
• Coordinate Field Service Engineer availability in adherence to service level agreements
• Execute customer contractual coverages and uphold service level agreements
• Follow quoting practices and obtain formal purchase orders when necessary
• Conduct weekly work order reviews
• Communicate service delays or work order closure issues to the billing team
• Partner with Regional Scheduling Leads to provide customers with service event details
• Coordinate with Parts Procurement on open parts orders
• Escalate issues to the Regional Director or 626 Escalations team when necessary
• Perform other work assigned by the manager

Explore Customer Success Manager at 626. Review requirements and application details.