Customer Success Manager

626

. Manage assigned customer accounts to ensure positive and stable relationships .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and customer service skills, ensuring positive relationships and effective communication throughout service events. Proficient in problem-solving and multitasking in fast-paced environments while adhering to service level agreements.

Highest-signal resume keywords

Account Management SkillsCustomer Service SkillsProblem-Solving SkillsField Service ExperienceScheduling Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Level AgreementsQuoting PracticesWork Order ReviewsParts ProcurementDispatching Duties

Soft Skills

ProfessionalismPositivityCommunication SkillsMultitasking Ability

Tools & Technologies

Computer Proficiency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Field ServiceEquipment MaintenanceCustomer AccountsService Events

About the role

Key responsibilities & impact

Manage assigned customer accounts to ensure positive and stable relationships
Manage service events by communicating with customers and the 626 service team
Provide accurate and detailed customer updates throughout service events and customer requests
Execute customer contractual coverages to uphold service level agreements
Follow quoting practices and obtain formal purchase orders when necessary
Conduct weekly work order reviews and communicate service delays or closures to the billing team
Partner with Regional Scheduling Leads to provide customers with service-event details
Coordinate with Parts Procurement on open parts orders needed for future scheduling
Escalate issues to the Regional Director or 626 Escalations team when necessary
Perform other work assigned by the manager

Requirements

What you’ll need

Problem-solving skills to resolve issues with efficiency and professionalism
Customer service skills and positivity to enthusiastically promote the 626 brand
Account management skills to own customer relationship with minimal oversight
Ability to relay information in a fast-paced environments
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Knowledge of computers for scheduling and other dispatching duties
2+ years of experience in a high-volume customer service role preferred
Prior experience working in a Field Service / Equipment Maintenance industry is a plus
High School Diploma or GED required
Some College or Degree Preferred
Ability to talk and hear
Ability to frequently stand, walk, lift up to 25 Lbs., use hands to handle or feel, and reach with hands and arms

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
401(k) with Company Match
Company-Paid Life Insurance
Company-Paid AD&D Insurance
Supplemental Life Insurance
Company-Paid Short-Term Disability
Long-Term Disability
Paid Time Off (PTO)
Paid Holidays
Bereavement Leave
Jury Duty Leave
Paid Parental Leave