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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Tier 1 and Tier 2 IT support across macOS and Windows environments, with a strong focus on identity and access management, endpoint management, and automation. Proficient in managing SaaS platforms and promoting responsible AI practices while ensuring high service quality and process improvement.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 ProficiencyIdentity And Access ManagementEndpoint Management ToolsBasic Scripting Or Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tier 1 And Tier 2 SupportMacOS SupportWindows 11 SupportMicrosoft 365TeamsSlackZoomOktaIntunePowerShell
Soft Skills
Strong Troubleshooting SkillsCommunication SkillsCustomer Service SkillsAttention To DetailContinuous Improvement Mindset
Tools & Technologies
CrowdStrike1PasswordGitHubClaude EnterpriseWorkatoEntra IDSSOMFA
Certifications & Qualifications
ITILOkta CertificationMicrosoft CertificationApple Certification
Industry Keywords
Service DeskEnd User ComputingRemote SupportAsset ManagementSLA Performance
Tech Stack
Tools & technologiesMacOSPython
About the role
Key responsibilities & impact- Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions
- Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments
- Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes
- Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services
- Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato
- Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike
- Maintain accurate asset inventory and device lifecycle management
- Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices
- Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency
- Create and maintain documentation, knowledge articles, and standard operating procedures
- Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events
- Contribute to service quality, SLA performance, knowledge sharing, asset management accuracy, automation, and process improvement
Requirements
What you’ll need- 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
- Experience supporting macOS and Windows environments
- Hands-on experience with Microsoft 365, Teams, Slack, and Zoom
- Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
- Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
- Strong troubleshooting, communication, and customer service skills
- Experience working in a fast-paced, remote-first environment
- Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools
- Interest in AI technologies such as Microsoft Copilot and Claude
- Strong attention to detail, ownership, and a continuous improvement mindset
- ITIL, Okta, Microsoft, Apple, or security-related certifications are bonus points
Benefits
Comp & perks- Generous health insurance coverage
- Life insurance
- Disability insurance
- 401K employer matching program
- Paid holidays
- Self-care days
- Paid time off (PTO)
- Paid parental leave
- Stock options
- Equipment and support for working and connecting with teams
- Learning and development initiatives
- LinkedIn Learning platform access
- Quarterly wellness education sessions
- Wellness days
- ERG-hosted events