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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on post-sale strategies, campaign optimization, and stakeholder engagement. Proficient in leveraging data analytics to drive advertising performance and customer satisfaction.
Highest-signal resume keywords
Customer Success ManagementDigital Advertising CampaignsCampaign PlanningStakeholder ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign OptimizationAudience StrategyTargetingBudget AllocationPerformance MeasurementAdvertising KPIsRisk ManagementBusiness ReviewsCross-Functional CoordinationProject Management
Soft Skills
CommunicationPresentationRelationship BuildingAnalytical MindsetProblem Solving
Tools & Technologies
SalesforceGainsightBI/Reporting Tools6sense PlatformDSPs
Industry Keywords
SaaSAdtechMartechB2B AdvertisingABMDemand GenerationIntent-Based Audiences
About the role
Key responsibilities & impact- Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps.
- Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
- Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience.
- Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives.
- Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
- Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities.
- Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes.
- Surface qualified expansion opportunities and partner with commercial owners on next steps.
- Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.
Requirements
What you’ll need- 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech.
- 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns.
- Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
- Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes.
- Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories.
- Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
- Excellent communication, presentation, project-management, and stakeholder-management skills.
- Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.
Benefits
Comp & perks- Generous health insurance coverage
- Life insurance
- Disability insurance
- 401K employer matching program
- Paid holidays
- Self-care days
- Paid time off (PTO)
- Paid parental leave
- Stock options
- Equipment and support for working and connecting with teams at home or in offices
- Learning and development initiatives
- Access to LinkedIn Learning
- Quarterly wellness education sessions
- Wellness days
- ERG-hosted events