IT Infrastructure Specialist

7-Eleven

. Provide Tier 1/Tier 2 deskside support for Windows and macOS desktops, laptops, peripherals, and enterprise applications .

Posted 10/7/2026full-timeUnited StatesJuniorMid-Level💰 $17 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1/Tier 2 deskside support for Windows and macOS environments, along with proficiency in Microsoft 365 services and mobile device management. Capable of delivering high-touch customer service and managing endpoint provisioning and troubleshooting complex technical issues.

Highest-signal resume keywords

Windows And macOS SupportMicrosoft 365 ProficiencyDevice Management With Microsoft Intune And JamfITIL Practices And Incident ManagementCustomer-Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deskside SupportEndpoint ProvisioningImaging And ConfigurationTroubleshootingLAN/Wi-Fi ConnectivityVPNTCP/IPDNSDHCPMicrosoft 365 Services

Soft Skills

Analytical SkillsCustomer-Service OrientationProblem-Solving

Tools & Technologies

Microsoft IntuneJamfMicrosoft TeamsSharePointOutlookOneDriveIOS DevicesAndroid Devices

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft Endpoint AdministratorMicrosoft 365/Azure FundamentalsITIL 4 FoundationApple Certified Support ProfessionalJamf CertificationsHDI Desktop Support Technician

Industry Keywords

IT SupportEndpoint ManagementAsset TrackingSLA ComplianceKnowledge-Base Updates

Tech Stack

Tools & technologies

AndroidAzureDNSiOSITSMJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Provide Tier 1/Tier 2 deskside support for Windows and macOS desktops, laptops, peripherals, and enterprise applications
Support iOS and Android smartphones and tablets, including device setup, configuration, troubleshooting, connectivity, and corporate access
Deliver White Glove support to senior leaders and executives, providing priority response, proactive assistance, and a high-touch customer experience
Troubleshoot LAN, Wi-Fi, VPN, remote access, and Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
Escalate complex issues to specialized IT teams
Manage endpoint provisioning, onboarding, imaging, refreshes, hardware replacement, asset tracking, ITSM documentation, SLA compliance, knowledge-base updates, and continuous support process improvements

Requirements

What you’ll need

Associate's/2 Yr Degree
2+ years of relevant work experience
An Associate’s or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field is preferred
Equivalent relevant IT certifications and professional experience may be accepted in lieu of a degree
Relevant certifications include CompTIA A+/Network+/Security+, Microsoft Endpoint Administrator, Microsoft 365/Azure Fundamentals, ITIL 4 Foundation, Apple Certified Support Professional/IT Professional, Jamf certifications, and HDI Desktop Support Technician
Proficiency with Microsoft 365, SharePoint, Teams, Outlook, OneDrive, and enterprise software applications
Hands-on experience with Windows and macOS deployment, imaging, software installation, configuration, and troubleshooting
Experience with Microsoft Intune and Jamf for device enrollment, configuration, application deployment, compliance, and support of iOS, Android, and macOS devices
Working knowledge of LAN/Wi-Fi connectivity, VPN, TCP/IP, DNS, DHCP, Cisco networking technologies, and endpoint-to-network troubleshooting
Strong analytical and troubleshooting skills, customer-service orientation, ITIL practices, incident management, documentation, and ability to resolve and escalate complex technical issues

Benefits

Comp & perks

General description of all benefits offered in the US is provided via a link
General description of all benefits offered in Canada is provided via a link