Operations Support Analyst – Digital & Delivery

7-Eleven

. Serve as the primary support partner for Zone Digital Managers, Zone Delivery Managers, and Help Center teams .

Posted 10/21/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $43,888 - $84,444 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Data Analysis, Business Reporting, and Project Management while effectively managing stakeholder communications and operational documentation. Proven ability to translate operational data into actionable insights and drive Continuous Improvement initiatives.

Highest-signal resume keywords

Data AnalysisBusiness ReportingProject ManagementCross Functional CollaborationCommunication Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness ReportingProject ManagementOperational DocumentationPerformance AnalyticsDashboard DevelopmentKPI TrackingGap ReportingExcel ProficiencyPowerPoint Proficiency

Soft Skills

Cross Functional CollaborationRelationship ManagementCommunicationOperational ExcellenceContinuous Improvement

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Stakeholder MessagingField OperationsStore OnboardingMerchandisingCustomer Experience

About the role

Key responsibilities & impact

Serve as the primary support partner for Zone Digital Managers, Zone Delivery Managers, and Help Center teams
Create, maintain, and govern job aids and operational documentation
Manage store onboarding processes and track implementation milestones
Support field readiness for new programs and initiatives
Provide reporting and performance analytics
Lead corporate communications for timely, clear, and consistent stakeholder messaging
Develop and update job aids for Field Operations initiatives
Create and submit corporate communications and Zip Lines
Manage IHM inventory levels and optimize new store installation processes
Ensure iPads remain current and coordinate replacement schedules
Track new store onboarding progress and partner order volume performance
Lead weekly Merchandising calls and track merchandising concerns
Produce operational reports including gap reports, toggle execution reports, and Monthly Business Reviews
Coordinate and oversee EBT onboarding efforts
Verify digital programs for new stores and coordinate app activation
Support escalations when stores are not showing in the app
Post OSSS store information and support visit scheduling
Update C-Shopper two-pack data and pro forma files
Develop dashboards, KPIs, and scorecards
Analyze operational, customer experience, execution, and productivity trends
Identify improvement opportunities using data analysis and root cause investigations
Prepare executive reporting packages, MBRs, QBRs, and presentations
Translate operational data into actionable insights and recommendations for leadership

Requirements

What you’ll need

Bachelor's/4 Yr Degree
2+ years of relevant work experience
Proficient knowledge and utilization of PowerPoint and Excel
Cross Functional Collaboration and Relationship Management
Data Analysis and Business Reporting
Project & Program Management
Communication & Documentation Management
Operational Excellence & Continuous Improvement

Benefits

Comp & perks

US benefits information provided via employer link
Canada benefits information provided via employer link