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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management with a focus on SaaS solutions, leveraging AI-enabled tools for enhanced efficiency and problem-solving. Proven ability to build multi-threaded relationships and influence C-level executives while driving customer satisfaction and retention.
Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceAI-Enabled ToolsAnalytical Problem-SolvingC-Level Executive Interaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise-Level Customer SuccessContract Renewal ManagementCustomer Health Metrics AnalysisUpsell Opportunity IdentificationTechnical ExpertiseSales Acumen
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationPresentation SkillsLeadership and Influence
Tools & Technologies
Video Communication ToolsContact Center SolutionsWeb Collaboration Platforms
Certifications & Qualifications
BS or Equivalent Education
Industry Keywords
Recurring RevenueCustomer Adoption StrategiesCross-Functional PartnershipsCustomer Business Reviews
About the role
Key responsibilities & impact- Maintain monthly recurring revenue for valued customers through product adoption strategies
- Ensure on-time contract renewals
- Lead internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships
- Develop multi-threaded customer relationships and serve as a trusted advisor
- Analyze health metrics and lead or execute adoption and retention plays
- Use video, email, phone, channel partners, and internal and external champions for customer communication
- Identify organic upsell opportunities and proactively address renewal risk
- Represent the customer voice within 8x8 and close the feedback loop with customers
Requirements
What you’ll need- Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration
- 5+ years direct and verifiable enterprise-level customer success experience
- Proven track record of exceeding sales and customer satisfaction goals
- Technical expertise and sales acumen with a customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills
- Enterprise-ready, solution-oriented mindset for complex customer issues
- Experience interacting with and influencing C-level executives
- Strong written and verbal communication skills
- Excellent presentation skills for small to large audiences
- Ability to lead, manage or influence internal 8x8 and customer resources
- SaaS experience required
- Experience in Video, Contact Center or Web Collaboration desired
- BS or equivalent education and relevant experience
Benefits
Comp & perks- Certain roles are eligible for discretionary merit increases, bonus and/or stock
- Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role
- Equal employment opportunities
- Reasonable accommodation for individuals with disabilities