Financial Planning and Analysis

• Own the architecture, performance, security, and day-to-day operation of the Pigment instance
• Serve as the primary escalation point for platform issues, access governance, and data integrity concerns
• Design and maintain Pigment data models, applications, dimensions, metrics, and access rights
• Define and enforce data governance standards, SLAs, reconciliation processes, and source-system validation
• Build and maintain automated data flows from NetSuite, Snowflake, and other source systems
• Implement error detection and alerting for data quality issues
• Manage and audit user access, roles, and permissions
• Lead production of monthly consolidated financial statements in Pigment
• Coordinate CFO sub-functions to ensure timely reporting inputs
• Consolidate forecasts and validate forecast-to-actual reconciliation
• Design executive dashboards and variance reporting
• Prepare cash flow forecasts, covenant monitoring, and scenario analysis
• Prepare quarterly and annual board deck materials for the CFO
• Lead month-end reconciliation between Pigment, NetSuite, and sub-ledgers
• Advise the CFO, VP of Finance, and business leaders on reporting needs and Pigment requirements
• Run office hours and community sessions to train users on Pigment
• Champion automation and self-service analytics
• Identify reporting gaps and propose solutions with data requirements, timelines, and SLAs
• Adapt to shifting priorities and deliver commitments on time

Senior Finance Manager, Systems – Corporate Reporting

Customer Success Manager

• Maintain monthly recurring revenue for valued customers through product adoption strategies
• Ensure on-time contract renewals
• Lead internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships
• Develop multi-threaded customer relationships and serve as a trusted advisor
• Analyze health metrics and lead or execute adoption and retention plays
• Use video, email, phone, channel partners, and internal and external champions for customer communication
• Identify organic upsell opportunities and proactively address renewal risk
• Represent the customer voice within 8x8 and close the feedback loop with customers

Senior Customer Success Manager

Consultant

• Become an expert in the 8x8 product portfolio, including CCaaS, UCaaS, CPaaS and AI solutions, and demonstrate solutions as needed
• Develop fluency in new and emerging technology offerings from Technology Ecosystem Partners
• Support the global sales team on strategic or critical opportunities
• Identify gaps and red-flag issues that could hinder successful implementation or increase the risk of unmet expectations
• Collaborate with prospects' contact centre teams and business unit leaders on change management, decision-making and system design
• Conduct contact centre reviews covering business processes, technology strategy and required metrics
• Analyse contact centre analytics, processes and metrics to identify gaps and provide deployment roadmaps
• Provide internal guidance and mentoring on call flow design, workforce management, quality monitoring, key metrics and contact centre operations
• Drive methodologies, processes and best practices to ensure customers realise maximum value
• Deliver presentations on contact centre issues and represent 8x8 at industry conferences and events
• Produce on-site reports and analysis, and contribute to BVC templates
• Stay abreast of telecommunications, UCaaS, CCaaS, CPaaS, self-service, automation, VoIP, AI and industry developments
• Engage with the Centre of Excellence as the CX consultant for contact centre proof of concepts
• Provide on-site or remote support for early-stage go/no-go situations, strategic opportunities, sales consulting services and post-visit reports
• Support customer onboarding, retention and optimisation through best-practice guidance, deep data analysis and recommendations

Senior Finance Manager, Systems – Corporate Reporting

Senior Customer Success Manager

Business Value Consultant