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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong customer focus and organizational skills while providing knowledgeable support throughout the customer journey. Possesses the ability to develop in-depth knowledge of travel products and effectively sell trips to new customers.
Highest-signal resume keywords
Customer SupportSales SkillsTravel Product KnowledgeOrganizational SkillsAvailability for Evening and Weekend Hours
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Personable SupportCustomer-FocusedPassionate About Travel
Industry Keywords
Active HolidaysTravel IndustryClient BaseSeamless Customer Experience
About the role
Key responsibilities & impact- Provide responsive and personable support to the North American client base
- Develop in-depth knowledge of travel products
- Sell trips to new customers
- Provide knowledgeable and proactive support to customers who have booked
- Answer sales queries and resolve issues
- Support customers throughout their journey from initial enquiry through the end of their trip
- Help ensure a seamless, personal, and enjoyable customer experience
Requirements
What you’ll need- Customer-focused and organised
- Passionate about active holidays and travel
- Availability during late afternoon and evening hours
- Preferred finish time of 10pm Monday–Friday
- Some weekend hours required
- Availability for occasional office attendance in Oxfordshire
- Ability to develop in-depth knowledge of travel products
- Ability to sell trips and provide customer support
Benefits
Comp & perks- Remote work arrangement
- Full or part-time hours considered
- Occasional office attendance in Oxfordshire (once/month or once every two months)
