FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Customer Success leadership, focusing on client retention, net revenue retention, and the development of high-performing teams. Proven ability to implement processes and tools that enhance client outcomes and drive business growth in the healthcare sector.
Highest-signal resume keywords
Customer Success LeadershipRetention And Net Revenue RetentionEnterprise Healthcare Client ManagementClient Advocacy Program DevelopmentKPI Tracking And Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Health Metrics AnalysisProcess ImprovementAccount ManagementTeam DevelopmentOperational RigorStrategic Client SponsorshipData-Driven Decision MakingClient Insights TranslationKPI DefinitionDashboard Creation
Soft Skills
Executive PresenceRelationship BuildingAnalytical ThinkingCommunication SkillsMentoring
Tools & Technologies
Customer Success PlatformsCRM SystemsImplementation Tools
Industry Keywords
Digital HealthCardiometabolic CareChronic Condition ManagementHealthcare ClientsEnterprise Growth
About the role
Key responsibilities & impact- Build, mentor, and expand a high-performing Customer Success team
- Establish processes, playbooks, and metrics across accounts
- Implement systems and tools to provide visibility into client health and outcomes at scale
- Develop leaders within the Customer Success organization
- Own client health, renewals, expansion, retention, and net revenue retention
- Partner with Sales on upsell, expansion, and advocacy opportunities
- Serve as executive sponsor for strategic clients
- Build client reference, case study, and advocacy programs
- Define and track KPIs, dashboards, and reporting
- Drive operational rigor across implementation, account management, and ongoing client support
- Coordinate with Marketing, Product, and Clinical teams to deliver client value
- Translate client insights into strategies influencing product development and care delivery
- Establish client advisory councils and feedback loops
- Represent customer perspectives in company priorities and growth strategy
Requirements
What you’ll need- 12+ years of experience in Customer Success, Account Management, or related client-facing leadership roles
- 5+ years leading teams, including developing managers and scaling functions
- Proven track record owning retention and net revenue retention (NRR) targets
- Deep experience working with enterprise healthcare clients, including employers, health plans, and PBMs
- Strong executive presence and ability to build C-suite relationships
- Analytical and process-oriented, with a history of driving measurable improvements in client outcomes and business growth
- Comfort operating in a high-growth, entrepreneurial environment
- Experience scaling Customer Success functions at a Series A–C company through rapid enterprise growth preferred
- Background in digital health, cardiometabolic care, or chronic condition management preferred
- Familiarity with Customer Success platforms, CRM systems, and implementation tools preferred
- Track record of building client advocacy programs preferred
- Experience presenting client health metrics and insights to boards and investors preferred
- Must be authorized to work in the United States without visa sponsorship
- Must not require future visa sponsorship to continue working legally
Benefits
Comp & perks- Health, dental, and vision insurance
- Flexible PTO
- Work from home options
- Professional development budget
- Continuing education support
- Opportunity to make a meaningful impact on chronic disease management and patient outcomes
- Collaborative, mission-driven culture
- Flexible team environment
- Startup environment with experienced founders and company stability