9amHealth

Sales

• Open and close new partnerships with national and regional health plans
• Secure meetings with decision-makers across network management, provider contracting, clinical programs, product, and medical management
• Source, qualify, and close new health plan partnerships from outreach through proposal, negotiation, and signed contract
• Lead in-network provider contracting conversations, including credentialing, reimbursement models, billing and coding, and network adequacy
• Position 9amHealth as a plan-contracted clinical program and shape PMPM, value-based, and outcomes-guaranteed pricing structures
• Navigate complex buying groups, procurement, vendor vetting, security reviews, and legal redlines
• Tailor clinical and financial value cases using ROI, outcomes data, member engagement, quality metrics, medical cost trends, and GLP-1 spend
• Partner with the COO, Chief Medical Officer, marketing, finance, and implementation teams on proposals, pricing, collateral, and launch handoff
• Share competitive intelligence and buyer feedback to inform product, pricing, and go-to-market strategy
• Maintain an accurate pipeline in HubSpot and report activity, pipeline, and forecast to the executive team
• Represent 9amHealth at industry conferences and events such as AHIP
• Report to the Chief Commercial Officer

Director, Health Plan Sales

Medical Director

• Provide direct consultative care to members with autoimmune and inflammatory conditions through synchronous and asynchronous visits
• Deliver clinical guidance on autoimmune disease management in coordination with members’ existing rheumatologists and/or PCPs
• Serve as a clinical touchpoint for complex or higher-acuity member needs
• Build staffing models, clinical workflows, and supervision structures for a growing clinical team
• Develop and implement training for physicians, APPs, and other care team members
• Supervise APPs and physicians in accordance with applicable state requirements
• Recruit, hire, and onboard additional clinicians, including rheumatologists
• Transition direct-care responsibilities to the growing team while maintaining clinical quality oversight
• Serve as supervising physician of record for the Autoimmune Program
• Develop, review, and maintain clinical protocols and escalation criteria
• Review and provide guidance on complex or ambiguous cases
• Ensure alignment with current rheumatology standards of care
• Partner with clinical leadership, product, and operations teams to improve the autoimmune program
• Monitor clinical quality metrics and member outcomes
• Support development of member-facing and internal educational content
• Provide clinical support to client success and commercial teams
• Ensure compliance with scope-of-practice, telehealth, and licensure requirements across states served
• Maintain boundaries with members’ existing rheumatology and PCP relationships
• Participate in chart review, quality assurance, and risk management processes

Medical Director, Rheumatology

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers
• Build a culture of accountability, collaboration, customer advocacy, and continuous improvement
• Develop team members’ customer success, consultative, and leadership skills through coaching and feedback
• Establish performance expectations and support career development
• Grow future leaders and strengthen the team as the business scales
• Lead the team in delivering customer satisfaction, adoption, retention, and long-term partnerships
• Coach Customer Success Managers in executive relationship-building and strategic advising
• Partner on strategic relationships, executive engagement, and complex customer situations
• Identify expansion opportunities and partner with Commercial to advance customer-value opportunities
• Lead customer escalations through thoughtful resolution
• Champion the voice of the customer across the organization
• Design and improve the Customer Success operating model
• Build repeatable playbooks, processes, and operating rhythms
• Improve customer health measurement, forecasting, reporting, and operational metrics
• Simplify work through automation, standardization, and technology
• Evolve customer segmentation, engagement models, and capacity planning
• Partner with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial
• Translate customer feedback into improvements to products, services, and processes
• Remove friction across the customer journey and contribute to strategic initiatives
• Establish Customer Success as a trusted strategic partner across the company

Director, Customer Success

• Build, mentor, and expand a high-performing Customer Success team
• Establish processes, playbooks, and metrics across accounts
• Implement systems and tools to provide visibility into client health and outcomes at scale
• Develop leaders within the Customer Success organization
• Own client health, renewals, expansion, retention, and net revenue retention
• Partner with Sales on upsell, expansion, and advocacy opportunities
• Serve as executive sponsor for strategic clients
• Build client reference, case study, and advocacy programs
• Define and track KPIs, dashboards, and reporting
• Drive operational rigor across implementation, account management, and ongoing client support
• Coordinate with Marketing, Product, and Clinical teams to deliver client value
• Translate client insights into strategies influencing product development and care delivery
• Establish client advisory councils and feedback loops
• Represent customer perspectives in company priorities and growth strategy

Director, Health Plan Sales

Medical Director, Rheumatology

Director, Customer Success

Senior Director, Customer Success