Sales Paralegal – Team Lead

A&A Associate

. Supervise and guide Sales Paralegals and Assistants, reinforcing performance expectations, priorities, and processes .

Posted 9/29/2026full-timeRemote • Honduras, El Salvador, Guatemala, Colombia, NicaraguaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales leadership and coaching capabilities, with a focus on performance accountability and team motivation. Proficient in sales conversion strategies, pipeline management, and effective communication in both English and Spanish.

Highest-signal resume keywords

Sales Team LeadershipCoaching and Performance AccountabilitySales Conversion StrategiesBilingual Proficiency in English and SpanishOrganizational and Time-Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ConversionPipeline ManagementObjection HandlingPerformance ReportingData EntryDocumentationProcess AdherenceCritical ThinkingAnalytical SkillsEmotional Intelligence

Soft Skills

Problem-SolvingActive ListeningEmpathyProfessionalismTeam Motivation

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Legal ServicesImmigration ServicesProfessional ServicesSales StrategiesClient Communication

About the role

Key responsibilities & impact

Supervise and guide Sales Paralegals and Assistants, reinforcing performance expectations, priorities, and processes
Conduct one-on-one meetings, coaching sessions, and performance evaluations
Adapt coaching to different learning styles, experience levels, and performance needs
Reinforce trauma-informed communication practices, including empathy, active listening, appropriate tone, and respectful client communication
Deliver approved training and follow up on development plans
Recognize achievements and address performance or behavioral concerns
Execute sales strategies and guide the team toward conversion, contract revenue, deposit revenue, and case-opening goals
Monitor results, identify trends and root causes, and provide coaching and operational follow-up
Oversee pipeline and follow-up execution, including promises to pay and pending case openings
Hold team members accountable for targets, process adherence, and commitments
Maintain a collaborative, respectful, and productive team environment
Motivate the team through communication, recognition, contests, and engagement activities
Maintain performance reporting and communicate results, risks, challenges, and recommendations to the Sales Manager
Maintain records of training, coaching, development, performance discussions, actions, and follow-up outcomes
Ensure Sales Paralegals accurately communicate attorney-approved guidance and refer legal questions appropriately
Coordinate with QA, Learning and Development, Legal, and other teams
Reinforce process changes and resolve or escalate operational concerns
Achieve assigned conversion, contract revenue, case-opening, quality, follow-up, coaching, development, and documentation KPIs

Requirements

What you’ll need

Proven experience in sales team leadership, coaching, and performance accountability
Strong problem-solving, critical thinking, analytical, emotional intelligence, organizational, and time-management skills
Ability to learn quickly and translate new information, processes, and guidance into consistent team execution
Ability to think quickly and remain composed under pressure while maintaining accuracy, professionalism, and sound judgment
Solid understanding of sales conversion, objection handling, follow-up, pipeline management, and closing within approved guidelines
Close attention to detail in reporting, documentation, process adherence, and follow-through
Excellent organizational and time-management skills
Bilingual proficiency in English and Spanish required
Experience in legal, immigration, professional services, or sales involving complex client decisions preferred
Bachelor’s degree or equivalent combination of education
Demonstrated sales leadership experience
Familiarity with legal services and terminology, particularly immigration services, preferred
Ability to perform sedentary work, sit for extended periods, and efficiently handle typing and data entry
Consent to live monitoring of work activities during working hours

Benefits

Comp & perks

Paid Time Off
Mental Health Days
Office Holidays