A&A Associate

Paralegal

• Supervise and guide Sales Paralegals and Assistants, reinforcing performance expectations, priorities, and processes
• Conduct one-on-one meetings, coaching sessions, and performance evaluations
• Adapt coaching to different learning styles, experience levels, and performance needs
• Reinforce trauma-informed communication practices, including empathy, active listening, appropriate tone, and respectful client communication
• Deliver approved training and follow up on development plans
• Recognize achievements and address performance or behavioral concerns
• Execute sales strategies and guide the team toward conversion, contract revenue, deposit revenue, and case-opening goals
• Monitor results, identify trends and root causes, and provide coaching and operational follow-up
• Oversee pipeline and follow-up execution, including promises to pay and pending case openings
• Hold team members accountable for targets, process adherence, and commitments
• Maintain a collaborative, respectful, and productive team environment
• Motivate the team through communication, recognition, contests, and engagement activities
• Maintain performance reporting and communicate results, risks, challenges, and recommendations to the Sales Manager
• Maintain records of training, coaching, development, performance discussions, actions, and follow-up outcomes
• Ensure Sales Paralegals accurately communicate attorney-approved guidance and refer legal questions appropriately
• Coordinate with QA, Learning and Development, Legal, and other teams
• Reinforce process changes and resolve or escalate operational concerns
• Achieve assigned conversion, contract revenue, case-opening, quality, follow-up, coaching, development, and documentation KPIs

Sales Paralegal – Team Lead