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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong mentoring and coaching capabilities, ensuring effective onboarding and field readiness for new hires. Upholds professionalism and positive communication while maintaining agency standards and confidentiality.
Highest-signal resume keywords
MentoringOnboarding CoordinationProfessional CommunicationDocumentation Best PracticesTrauma-Informed Practice
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Shadowing Schedule CoordinationProgress Updates DocumentationPost-Training Checklist ReviewField Readiness Assessment
Soft Skills
ProfessionalismAccountabilityReliabilityConfidentiality
Industry Keywords
Family SupportPTSVNEO ConceptsAgency Resources
About the role
Key responsibilities & impact- Serve as a positive role model and mentor
- Welcome new hires into the company
- Send a welcome text and email on the first day of NEO with contact information, shadowing schedule, and onboarding information
- Complete a one-on-one meeting during NEO week before shadowing begins
- Coordinate mentees’ shadowing schedules and provide ongoing coaching
- Hold mentee meetings weekly during days 1–30, biweekly during days 31–60, and monthly during days 61–90
- Email the Training & Development Manager progress updates after each mentee meeting
- Meet with the Training & Development Manager according to the specified onboarding timeline
- Review post-training checklists, documentation expectations, email templates, communication standards, forms, and agency resources
- Reinforce NEO concepts and answer questions
- Coordinate shadowing opportunities and ensure each mentee completes 15–20 shadowing hours before field readiness
- Work toward mentee field readiness by the following Monday when appropriate
- Notify the Training & Development Manager about additional shadowing needs or early readiness
- Model best practices in documentation and service delivery
- Notify mentees immediately of cancellations and help find alternative shadowing opportunities
- Communicate concerns promptly and professionally
- Uphold A Blessing of Hope’s mission, vision, values, and expectations
Requirements
What you’ll need- Full-time employment
- Willingness to provide all agency services, including Family Support and PTSV
- Maintain at least one active Family Support or PTSV case
- Attend the mandatory one-hour Team Lead meeting each month
- Attend required meetings and one-on-ones
- Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice
- Maintain positive communication and professional boundaries
- Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible
Benefits
Comp & perks- $0.55 per mile for approved work-related travel
- Drive time paid at the listed hourly pay rate
- Documentation pay: 40% of client face-to-face hours at the regular hourly wage
- Medical insurance (70% employer-paid for employees; 50% for dependents)
- Dental insurance
- Vision insurance
- Short-term disability (100% employer-paid)
- Life insurance (100% employer-paid)
- Up to 10 days of paid vacation annually
- Up to 7 days (56 hours) of paid sick leave
- 8 paid holidays per year
- 6 weeks of 100% paid maternity leave after one year of employment
- 401(k) plan with employer contributions beginning after one year of employment