Field Service Engineer – IT Break Fix

. Attend assigned customer sites within the agreed service area to diagnose and resolve hardware and end-user IT incidents .

Posted 9/25/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Key responsibilities & impact

Attend assigned customer sites within the agreed service area to diagnose and resolve hardware and end-user IT incidents
Perform onsite repairs and component replacements for desktops, notebooks, Chromebooks, thin clients, displays and docking devices
Collect, check and manage allocated parts from designated pickup and drop-off points
Use diagnostic tools and applications to identify root causes, complete repairs and record outcomes
Keep customers informed during visits and report access problems, unavailable customers, parts issues and additional parts needs
Update work orders with actions taken, parts used, visit outcomes and closure information
Follow customer site rules, health and safety procedures, information security requirements and A&O conduct standards
Deliver mobile field support across customer sites on the UK mainland, including regular travel to other areas and parts collection points

What you’ll need

Practical experience diagnosing and repairing PC and laptop hardware in a customer-facing support role
DSS skills, including desk-side support for end users, device setup and troubleshooting of common hardware, software and peripheral issues
Experience re-imaging devices and deploying them to end users is advantageous
Existing HP or other vendor certifications in hardware break/fix are advantageous
Ability to follow technical manuals, use diagnostic tools and work through incidents independently while knowing when to escalate
Clear communication with customers and support teams, with accurate written ticket notes
Full UK driving licence with no more than three penalty points
Willingness to travel frequently to customer sites beyond the home area, sometimes over substantial distances
Flexibility to work overtime where required
Ability to work to response and closure targets while maintaining repair quality and customer care
HP SQ 24 PC and SQ 22 Chrome certifications, or ability to complete these before carrying out relevant HP work
Completion of contract-specific training as required
Appropriate background checks, customer induction and site access documentation where required
Compliance with applicable customer and A&O information security rules

Comp & perks