FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
A. O. Smith Corporation. Receive and verify water samples submitted by clients, couriers, and field personnel .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sample management, data entry accuracy, and client communication while ensuring compliance with laboratory quality assurance procedures. Proficient in scheduling and coordinating inspections to enhance customer service and operational efficiency.
Highest-signal resume keywords
Laboratory Information Management System (LIMS)Sample TrackingScheduling CoordinationCustomer ServiceData Entry Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sample VerificationData EntryRecord MaintenanceQuality Assurance ProceduresScheduling
Soft Skills
Attention to DetailOrganizational SkillsProblem-SolvingVerbal CommunicationWritten Communication
Industry Keywords
Environmental StudiesWater TestingChain-of-Custody DocumentationInspection CoordinationClient Communication
About the role
Key responsibilities & impact- Receive and verify water samples submitted by clients, couriers, and field personnel
- Accurately enter sample information into the laboratory information management system (LIMS) and maintain sample tracking records
- Review sample submission forms for completeness and ensure all required information is documented
- Generate sample identification numbers through LIMS and maintain chain-of-custody documentation
- Schedule well inspections, water testing appointments, and septic system inspections with clients and field inspectors
- Coordinate daily schedules and routes for inspectors to maximize efficiency and customer service
- Serve as the primary point of contact for clients regarding appointments, sample submissions, and testing requirements
- Work closely with laboratory technicians to ensure samples are prioritized, processed, and reported in a timely manner
- Collaborate with field inspectors to communicate client needs, inspection requirements, and scheduling updates
- Monitor sample holding times and ensure compliance with laboratory quality assurance procedures
- Resolve discrepancies in sample information, scheduling conflicts, and client inquiries
- Maintain accurate records, files, and documentation in accordance with company and regulatory requirements
Requirements
What you’ll need- High school diploma or equivalent required
- Associate degree in science, environmental studies, business administration, or a related field preferred
- Strong computer and data entry skills with a high degree of accuracy
- Experience with scheduling, customer service, or office coordination preferred
- Ability to manage multiple priorities while maintaining attention to detail
- Excellent verbal and written communication skills
- Strong organizational and problem-solving abilities
- Ability to work both independently and as part of a collaborative team
Benefits
Comp & perks- Medical and dental insurance
- Company-sponsored life insurance
- Retirement security savings plan
- Short- and long-term disability programs
- Tuition assistance
- Competitive compensation package