A. O. Smith Corporation

Project Manager

• Facilitate the sale of water treatment systems
• Contribute to marketing and growth initiatives
• Coordinate installation and service of residential water treatment solutions
• Diagnose customers' water conditions and recommend appropriate treatment solutions
• Perform quality checks to ensure customer satisfaction and company expectations
• Assist with scheduling service and sales appointments
• Direct customer questions to the appropriate department

Retail Sales – Project Coordinator

Associate

• Assemble residential water treatment systems
• Accurately work from a bill of materials to determine required media and components
• Work all phases of the assembly line, including tank filling, final assembly, and packaging
• Read bills of materials
• Pick parts from multiple locations
• Assemble components
• Perform inventory control
• Clean the shop
• Perform quality control

Production Associate

Mechanical Engineer

• Perform advanced engineering tasks without direct supervision
• Lead and mentor the engineering design team throughout development projects from initial concept through successful completion
• Provide technical leadership in resolving complex mechanical issues affecting production equipment and plant infrastructure
• Develop and implement preventive, predictive, and corrective maintenance strategies
• Conduct failure analyses and recommend sustainable corrective actions
• Identify and lead continuous improvement projects focused on equipment performance, safety, and lifecycle
• Provide technical support to maintenance teams during complex repairs, troubleshooting, and emergencies
• Assess equipment condition and recommend repairs, replacements, upgrades, or capital investments
• Prepare technical specifications, scopes of work, engineering documents, and RFQs for mechanical projects
• Supervise contractors and suppliers during installation, repair, modification, and maintenance activities
• Participate in maintenance and CAPEX budget development and management
• Collaborate with production teams to optimize work methods and operational efficiency
• Participate in incident investigations and identify corrective actions for equipment-related issues

Senior Mechanical Engineer

General

• Complete daily cycle counts
• Perform daily bin maintenance
• Research inventory accuracy issues and report them to the Inventory Control Supervisor
• Use Microsoft Office daily to prepare spreadsheets, charts, graphs, and monthly inventory status reports
• Perform inventory transfers to correct discrepancies
• Assist LTOs during system or radio failures or periods of increased product demand
• Ensure supply of raw materials and components to production areas
• Record finished products entering the corresponding warehouse
• Perform other duties as assigned

Cycle Counter

Customer Support

• Answer incoming phone calls and schedule service or sales opportunities
• Greet customers entering the showroom
• Assist with inventory
• Make follow-up calls to customers
• Receive and handle customer requests and complaints
• Process sales orders for mail delivery or showroom pickup
• Make outbound calls to existing customers for service and delivery reminders
• Respond to prospective customer inquiries and schedule free consultations
• Assist showroom customers with products and questions
• Test water samples and forward results to the appropriate department
• Attend department meetings
• Prepare and coordinate deposits and payments
• Send weekly and monthly statements/invoices
• Process bank deposits
• Assist with month-end procedures
• Make collection calls
• Assist with shows and events, email invoices, and maintain a clean and inviting showroom
• Perform other duties as assigned by the supervisor

Customer Service Representative

Technician

• Support and provide input to the Engineering team in evaluating, developing, and innovating new products
• Provide leadership and training for new Lab Technicians
• Maintain complete technical understanding of lab test setups and procedures
• Develop testing protocols and schedules with team engineers to improve efficiency and productivity
• Direct at least two support personnel on project teams to review and process data
• Manage multiple projects and keep them moving through the lab in a timely manner
• Review project instructions and prints to determine test specifications, procedures, objectives, equipment, technical problems, and possible solutions
• Set up, assist with, and test units according to diagrams and instructions
• Observe and record test and evaluation results
• Build prototypes and test equipment from drawings
• Log and distribute test results to Engineering and file them
• Maintain safe practices and a professional work area
• Learn and apply ANSI, UL, and EC standards
• Use and service lab equipment for testing and prototype development
• Guide and instruct other lab technicians
• Develop model-making, sheet-metal layout and fabrication, welding, machining, soldering, and metalworking skills
• Conduct the test certification program under the direction of a test agency representative

Electronics Lab Technician

Executive Assistant

• Provide secretarial and administrative support directly to executives
• Manage logistics for the Executive Vice President – Corporate Development & Secretary and the Senior Vice President – General Counsel
• Prepare for and manage five Board of Directors meetings each year
• Prepare the Corporate Secretary Calendar and Proxy Statement Calendar with the Legal Administration Supervisor
• Assist in preparing the Proxy Statement for printing
• Manage daily itineraries, meeting schedules, travel arrangements, and other administrative duties
• Create and edit presentations, including PowerPoint presentations
• Handle general correspondence, document production, filing, and presentation preparation
• Receive, screen, and direct incoming calls, visitors, mail, and email
• Maintain files, records, calendars, and diaries
• Participate in developing and implementing secretarial standards, policies, and practices
• Work as part of the Executive Assistant team

• Review project instructions and prints to determine test specifications, procedures, objectives, equipment, technical problems, and possible solutions
• Set up, assist with, and test units according to diagrams and instructions
• Investigate design proposals to improve equipment performance and collect data for development, standardization, and quality assurance
• Observe and record test and evaluation results
• Build prototypes and test equipment according to drawings
• Log and distribute test results to Engineering and file records
• Maintain safe practices and a professional work area
• Develop working knowledge of ANSI, UL, EC, and CSA standards
• Use and service laboratory test and prototype-development equipment
• Provide guidance and instruction to other laboratory technicians as needed
• Conduct test certification programs under the direction of a test agency representative
• Perform other assigned responsibilities

Lab Technician II

Sales

• Promote products to plumbers and contractors within a specified market area
• Solicit business and goodwill from plumbers and contractors
• Submit weekly written call reports to the appropriate manager
• Submit weekly expense envelopes to the designated person
• Co-author the annual sales report with the appropriate manager
• Provide basic service and start-up of equipment
• Represent the company at local trade association meetings to promote products
• Analyze and control expenditures to conform to budgetary requirements
• Promote the NAWT product line to existing and prospective customers
• Support sales campaigns and promotions
• Report product quality, delivery, inventory, and other customer complaints to management
• Maintain professional grooming and appearance as a primary field contact
• Provide requested sales data or information to management
• Pursue self-improvement in public speaking, product knowledge, time management, and sales presentation
• Perform other assigned responsibilities as needed

Contractor Sales Representative

Inside Sales

• Develop, execute, and evaluate sales strategies for retail and contractor customer channels in the Clean Water Center
• Supervise, train, mentor, and direct retail sales representatives
• Lead monthly water training classes for service and sales departments
• Coordinate retail and dealer sales activities with the Office Manager and Service Manager
• Conduct job shadowing with direct reports
• Ensure adherence to company safety standards, organizational policies, and OSHA standards
• Provide direction and communication to employees to address customer needs
• Evaluate sales department processes and procedures
• Establish work procedures supporting company and department standards and strategic objectives
• Facilitate new processes, tools, communications, training, and methodologies in the sales department
• Collaborate with cross-functional managers to achieve organizational goals
• Position and sell core products and technologies through contractors, in-home sales, lead generation, and sales management
• Provide in-field assistance to contractor customers by phone or in person
• Work with the General Manager and Marketing team on lead generation programs and campaigns
• Conduct in-home sales consultations until three or more Retail Project Coordinators are employed
• Communicate department, customer, and employee issues to management or HR
• Resolve employee relations issues
• Conduct performance reviews and address disciplinary or performance problems
• Coordinate and lead continuing education and service training classes for dealers
• Lead internal campaigns to grow the dealer customer base
• Perform other assigned responsibilities

Inside Sales Manager

Software Engineer

• Gain industry and organizational knowledge through daily business interactions and job assignments
• Develop business and analytical skills needed for career of his or her choice
• Work independently and within a team environment
• Meet deadlines and set priorities
• Update manager regarding project status on a regular basis
• Respond quickly and appropriately to identified needs
• Perform other responsibilities as assigned

Water Treatment Engineering Intern/Co-op

• Plan, direct, and monitor the activities of a sales team within a specified region to achieve established sales targets
• Manage the day-to-day activities of a regional sales force to implement the organization's overall sales strategy for an assigned region
• Monitor sales team or branch performance and re-allocate resources to improve overall results
• Contribute to regional sales, marketing, customer retention, advertising, pricing, and distribution strategies
• Oversee sales support activities including sales administration, customer service, distribution, invoicing, and credit and collections
• Ensure customer orders are processed, dispatched, invoiced, and paid accurately and on time
• Coach sales representatives on product and service technical aspects, marketing campaigns, sales promotions, techniques, procedures, and standards
• Serve as liaison between District Sales Representatives, Manufacturer's Representatives, and the company
• Report directly to the Northern/Southern Sales Manager and indirectly to the Vice President of Sales
• Perform other responsibilities as assigned