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Customer Service Representative
A. O. Smith Corporation. Answer incoming phone calls and schedule service or sales opportunities .
About the role
Key responsibilities & impact- Answer incoming phone calls and schedule service or sales opportunities
- Greet customers entering the showroom
- Assist with inventory
- Make follow-up calls to customers
- Receive and handle customer requests and complaints
- Process sales orders for mail delivery or showroom pickup
- Make outbound calls to existing customers for service and delivery reminders
- Respond to prospective customer inquiries and schedule free consultations
- Assist showroom customers with products and questions
- Test water samples and forward results to the appropriate department
- Attend department meetings
- Prepare and coordinate deposits and payments
- Send weekly and monthly statements/invoices
- Process bank deposits
- Assist with month-end procedures
- Make collection calls
- Assist with shows and events, email invoices, and maintain a clean and inviting showroom
- Perform other duties as assigned by the supervisor
Requirements
What you’ll need- Outgoing and personable
- Organized and able to multitask
- Strong communication skills
- Able to work well with a team and individually
- Able to lift 50 lbs.
- Excellent computer skills in MS Word, MS Excel, email, and Windows
- Respond promptly to customer needs and service requests
- Listen and remain open to others’ ideas
- Get clarification on instructions
- Complete administrative tasks correctly and on time
- Prioritize and plan work activities
- Use time efficiently
- Accept responsibility for own actions
- Follow through on commitments
- Demonstrate accuracy and thoroughness
Benefits
Comp & perks- Medical and dental insurance
- Company-sponsored life insurance
- Retirement security savings plan
- Short- and long-term disability programs
- Tuition assistance
- Competitive compensation package