CHB Operations Associate

A.P. Moller - Maersk

. Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates .

Posted 9/30/2026full-timeUnited StatesJuniorMid-Level💰 $56,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in U.S. Customs entries and regulatory compliance, with a strong focus on operational efficiency and customer service. Capable of managing multiple priorities while maintaining accurate documentation and fostering collaboration across teams.

Highest-signal resume keywords

Customs Brokerage ExperienceRegulatory ComplianceCustomer ServiceOperational EfficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

U.S. Customs EntriesPartner Government Agency FilingsEntry File ManagementShipment TrackingCustomer BillingOperational ReportingStandard Operating Procedures (SOPs)Documentation Management

Soft Skills

Highly OrganizedDetail-OrientedTeam-Focused MindsetAbility to Work Under Pressure

Certifications & Qualifications

Customs House Broker License

Industry Keywords

Customs BrokerageFreight ForwardingContainer Freight Stations (CFS)Cross-Functional CollaborationKPI Management

About the role

Key responsibilities & impact

Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
Open and manage entry files in alignment with defined KPIs and service standards
Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
Track and trace inbound shipments from port or airport through final delivery
Ensure all required documentation and entry packages are accurately uploaded into operating systems
Complete customer billing, delivery orders, and required operational reports
Maintain and update customer Standard Operating Procedures (SOPs) as needed
Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs
Support customer experience and quality, compliance and process maturity, operational efficiency and cost control, and technology adoption

Requirements

What you’ll need

6–12 months of customs brokerage or related industry experience
At least 2 years in a CHB or operational support environment preferred
Strong verbal and written communication skills
Highly organized, detail-oriented, and comfortable working under pressure
Ability to manage multiple priorities in a fast-paced environment
Team-focused mindset with a strong sense of ownership and accountability
Bachelor’s degree preferred (or equivalent work experience)
Customs House Broker License preferred but not required
Must be authorized to work for any employer in the U.S.

Benefits

Comp & perks

Health Insurance
Paid Time Off
401k Match