A.P. Moller - Maersk

Operator

• Monitor airfreight shipments from booking through final delivery
• Track and manage shipment milestones and transportation events
• Ensure adherence to agreed transit times and customer-specific SOPs
• Maintain accurate shipment status updates within transportation management systems
• Provide proactive communication regarding shipment progress and potential delays
• Identify transportation disruptions, delays, capacity constraints, or service failures
• Execute contingency plans to minimize operational impact
• Escalate critical issues according to established escalation procedures
• Coordinate recovery actions with airlines, gateways, customs teams, and local operations
• Serve as the primary operational contact for assigned customers
• Provide regular performance updates and shipment visibility reports
• Respond to customer inquiries and manage service issues and complaints
• Coordinate with origin and destination offices for seamless shipment execution
• Liaise with airlines, handling agents, trucking providers, and other service partners
• Ensure compliance with customer requirements, contractual obligations, and SLAs
• Validate documentation and shipment data accuracy
• Monitor operational KPIs and customer service metrics
• Support root cause analysis of service failures
• Drive continuous improvement initiatives
• Contribute to performance reviews and operational reporting

Control Tower Operator

Business Operations

• Lead end-to-end process governance, operational excellence, compliance, and continuous improvement for Maersk Air Freight across North America, primarily the United States
• Translate global standards and The Maersk Way into locally relevant execution across gateways, branches, warehouses, and Global Service Center operations
• Shape the regional Air Freight operational performance and transformation function
• Lead process design and implementation across major U.S. gateways
• Partner with leaders across Air Product, Operations, Technology, Customer Experience, Sales, Finance, and People
• Build Business Process Excellence capability through coaching, training, structured problem solving, and best-practice sharing
• Own governance for Air Freight processes, procedures, controls, compliance, documentation, and operating standards across the shipment lifecycle
• Develop a coordinated regional roadmap with governance routines
• Lead process discovery, Gemba walks, A3 problem solving, deep dives, process mapping, re-engineering, testing, implementation, and stabilization
• Establish KPI-driven performance management and use operational data to identify root causes
• Guide TMS, technology, automation, and AI-enabled process integration
• Guide operational compliance associated with TSA screening, K9, quality controls, and specialized business requirements
• Lead and develop approximately four to five direct reports
• Oversee operating model and process alignment between branches and the Global Service Center

Regional Head of Air Business Process Excellence

Operations

• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
• Open and manage entry files in alignment with defined KPIs and service standards
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
• Track and trace inbound shipments from port or airport through final delivery
• Ensure all required documentation and entry packages are accurately uploaded into operating systems
• Complete customer billing, delivery orders, and required operational reports
• Maintain and update customer Standard Operating Procedures (SOPs) as needed
• Collaborate closely with teammates and cross-functional partners to support coverage, cross-training, and peak-volume needs
• Support customer experience and quality, compliance and process maturity, operational efficiency and cost control, and technology adoption

CHB Operations Associate

General

• Monitor day-to-day Ocean execution across the CSE area and support stable operational performance
• Follow vessel rotations, schedule changes, blank sailings, rollovers, capacity constraints and network disruptions
• Identify operational impacts of network changes and support timely communication to stakeholders
• Coordinate with local, regional and global teams to support effective execution
• Escalate operational issues and follow up on agreed actions
• Monitor cargo readiness, cut-offs, documentation readiness, VGM and gate-in compliance
• Support adherence to Ocean processes, deadlines and standard operating procedures
• Identify recurring execution issues and work with Operations, Customer Experience and OPEX teams on root causes and preventive actions
• Support Ocean process governance, control mechanisms, escalation paths and operational reporting
• Contribute to standardization and continuous improvement using TMW principles
• Use operational data and trends to identify recurring issues and improvement opportunities
• Support root cause analysis, corrective actions and tracking of improvement initiatives
• Develop and share standard work and best practices across the area
• Consider customer impact and support timely, transparent communication during operational disruptions
• Highlight operational or financial risks and support escalation
• Collaborate with Ocean, Customer Experience, Network Operations, Terminals, OPEX, Finance and other functions
• Provide fact-based updates and participate in operational reviews, control calls and continuous improvement discussions
• Build working relationships across countries and functions within the CSE area

Control Team Specialist

Customer Success Manager

• Manage Maersk Line, Limited’s existing contracts while driving business growth across the Asia Pacific region.
• Strengthen customer relationships and promote MLL’s service offerings.
• Oversee daily operational execution and ensure compliance with MLL and U.S. government regulatory frameworks.
• Foster cross-functional collaboration and provide ongoing coaching and support to local teams.
• Ensure smooth execution of cargo for US Government container shipping customers, including US Military, Food Aid, Military Household Goods, US Government Project shippers, and Foreign Military Sales.
• Oversee and drive regional customer experience initiatives.
• Formulate and implement strategies to improve operational efficiency and effectiveness.
• Cultivate and sustain relationships with U.S. Government customers and other stakeholders.
• Act as the primary coordination point for customers and export-side projects, including face-to-face quarterly connections.
• Identify opportunities and resolve customer pain points with cross-functional teams.
• Train and mentor Maersk colleagues, focusing on contractual compliance and legal regulations.
• Assist the V&E Manager in identifying and developing new service offerings through OTO, PCO, and tenders.
• Ensure On Time Delivery for U.S. and non-U.S. Military cargo.
• Perform root cause analysis and implement corrective actions for continuous improvement and cost reduction.
• Lead or contribute to strategic projects assigned by leadership.
• Book all types of US Government Cargo.
• Track and report US Government Cargo end to end.
• Coordinate end-to-end documentation for US Government Cargo.
• Communicate with global intermodal and operational teams to ensure compliant handling of US Government cargo.

Customer Success Partner – US Military Cargo

Controller

• Ensure the overall accuracy and integrity of financial information through effective financial control procedures
• Consolidate information and prepare timely, accurate financial reporting
• Handle financial modelling
• Analyze internal financial information, including profit and loss accounts, financial statements, working capital, costs, prices, expenses, revenues, and rates of return
• Analyze external economic conditions and their impact on business operations
• Apply technical and discipline knowledge to achieve results
• Coach or mentor less experienced staff and potentially oversee lower-level professionals or manage processes and programs
• Influence long-term tactical decisions of the organization
• Address resource and operational challenges through departmental plans and priorities

Area Finance Controller

Analyst

• Develop and execute the CR-NCAM Area's procurement and performance strategy and action plan
• Develop long-term supplier relations and strengthen external partnerships
• Optimize procurement spend across assigned purchase categories
• Optimize contracts for assigned purchase categories
• Register and follow up gameplan project performance and results in the Procurement reporting tool (PPM)
• Ensure compliance with global procurement processes and Maersk principles, policies, and standards
• Develop category strategy aligned with area business plans
• Enable sustainable and profitable growth through sourcing, operational optimization, and supplier innovation
• Perform supplier market, category, and supply risk analysis
• Develop Total Value Ownership models with internal users and support functions
• Draft contracts in Spanish and English and manage the overall contracting process with area legal experts
• Manage vendor onboarding
• Own service performance, implement corrective actions, and ensure SLAs are current
• Ensure legal, HSSE, policy, and ESG obligations are met and evidenced
• Validate invoices, reimbursables, advances/amortization, and budget adherence
• Run MOR/QBR cadence and maintain action and decision logs
• Manage change/claims processes and coordinate cross-functional reviews

Vendor Performance Analyst

Affiliate Manager

• Drive the deployment and maturity of The Maersk Way across the Area
• Facilitate and coach teams on Lean, Kaizen, A3 problem solving, root cause analysis, and continuous improvement practices
• Act as a subject matter expert and trusted advisor on Operational Excellence and business transformation
• Collaborate with senior leaders and teams across Operations, Customer Experience, Supply Chain, Finance, Product, Technology, Operational Excellence, Digital, Automation, and Data
• Lead cross-functional projects improving efficiency, quality, customer experience, and business performance
• Identify process improvement opportunities and guide teams from problem definition through implementation
• Drive end-to-end process and operating model improvements
• Support initiative governance, execution, and realization of business benefits
• Coach leaders, project teams, and Operational Excellence practitioners on improvement methodologies and change management
• Facilitate workshops, diagnostics, value stream mapping sessions, and problem-solving events
• Develop continuous improvement capabilities and promote best practices
• Identify opportunities for automation, digitalization, and data-driven decision making
• Partner with Digital, Automation, and Analytics teams to design and implement business solutions
• Ensure new solutions are adopted and embedded into day-to-day operations

Continuous Improvement Partner

Manager

• Lead the construction portion of investment projects, including depots, warehouses, relocations, site start-ups, temporary operations, and decommissioning activities
• Coordinate external teams, landlords, general contractors, architects, engineers, vendors, and regulatory authorities with the project manager
• Develop and manage project scopes, plans, schedules, budgets, risk logs, and execution trackers
• Manage construction quality, safety, stakeholder alignment, and operational readiness
• Lead facility design, permitting, and approval processes
• Coordinate base-building systems and initial land conditions with landlords
• Support construction-related contracting and procurement
• Oversee on-site construction execution for safety, schedule, budget, scope, and design compliance
• Establish construction governance, meeting cadence, communication structures, action tracking, and escalation paths
• Facilitate project meetings, issue resolution, decision tracking, and follow-up actions
• Manage budgets through cost tracking, forecasting, change-order review, invoice coordination, and financial reporting
• Identify scope gaps, support vendor selection, manage contractor and vendor performance, and propose CAPEX reductions
• Identify and mitigate risks involving permitting, utilities, landlords, sequencing, budget, and safety
• Escalate timeline, budget, resource, risk, vendor, landlord, and accountability issues to senior leadership

Construction Manager

• Drive the localization, maturity, consistency, and impact of The Maersk Way Operating System and NDC TMW training program across the Nordics
• Design and implement the TMW localization strategy across the Nordics Area
• Design, implement, and sustain performance management systems, including cadences, SQC boards, and KPI routines
• Ensure standardization of operational processes and performance governance routines
• Provide advanced guidance on structured problem solving, including A3, Kaizen, Lean, and RCA
• Drive structured problem-solving exercises addressing customer/business challenges and performance gaps
• Facilitate Kaizen, A3 problem-solving, VSM, and process-mapping workshops
• Lead cross-functional business and customer improvement initiatives
• Identify and prioritize high-impact improvement opportunities
• Run business-critical projects defined by the Area Leadership Team
• Design, manage, and maintain The Maersk Way training program in the Nordics
• Coach frontline teams on TMW tools, including Problem Solving, Bowler Charts, and Action Plans
• Localize, deliver, and manage the A3/Problem Solving training program
• Support embedding a continuous improvement culture in daily operations
• Coach and facilitate the business and OPEX Specialist
• Develop the NDC OPEX upskilling program
• Define and implement Area and Product KPI frameworks
• Establish data-driven governance routines and track measurable business improvements
• Act as a trusted advisor on performance gaps and corrective actions
• Translate operational constraints and problems into data-driven improvement initiatives
• Apply end-to-end business thinking and prioritize high-impact initiatives
• Partner with Digital, Data, and Automation teams
• Drive continuous improvement loops based on data insights
• Serve as deputy when the Area Head of OPEX is absent

Operational Excellence Lead

Business Development Rep

• Develop and execute the growth strategy for the Aid & Relief sector aligned with global business objectives
• Identify emerging humanitarian, development, and donor-funded opportunities globally
• Build a qualified pipeline of strategic opportunities and maintain ownership throughout the business development lifecycle
• Monitor geopolitical, humanitarian, donor, and funding trends to identify future growth areas and commercial opportunities
• Represent Maersk as a sector ambassador at industry forums, humanitarian conferences, donor events, and customer engagements
• Engage prospective customers to understand operational challenges and logistics requirements
• Identify opportunities involving integrated logistics, transportation, warehousing, customs, project logistics, supply chain management, and emergency response capabilities
• Establish relationships with decision-makers, procurement stakeholders, logistics leaders, and program management teams
• Build strategic engagement plans for priority organizations and opportunities
• Lead RFIs, RFQs, RFPs, framework agreements, and donor-funded procurement opportunities
• Coordinate cross-functional bid teams across operations, pricing, procurement, legal, compliance, finance, and product
• Develop win strategies articulating value propositions and competitive differentiation
• Ensure commercial proposals meet customer requirements while balancing profitability, risk management, and operational feasibility
• Collaborate with Global Key Client Managers and Operations Managers to acquire new clients and grow existing business

Business Development Lead – Aid & Relief

Sales

• Build, grow, and drive the business in the growing and dynamic East Indonesia market
• Identify and pursue new business opportunities within the market territory and segment
• Develop and implement strategies to increase market share and achieve sales targets
• Build and maintain strong relationships with new and existing clients
• Understand client needs and provide tailored solutions
• Collaborate with internal teams to ensure successful delivery of services
• Monitor market trends and competitor activities to inform business strategies
• Prepare and present sales reports and forecasts to management
• Learn the Persuasive Selling Model and acquire Sales Operating Standard
• Develop knowledge of ocean and logistics products, yield management, pricing mechanisms, and profitability analysis
• Develop short-term tactical and long-term strategic planning skills
• Further develop negotiation and stakeholder management skills

Direct Transport Sales Representative

Implementation Specialist

• Liderar proyectos de implementación logística desde la planificación hasta el Go-Live
• Gestionar cronogramas, riesgos, seguimiento de actividades, gobernanza y comunicación del proyecto con las partes interesadas
• Coordinar equipos multidisciplinarios internos de Operaciones, Finanzas, Recursos Humanos, Ventas, Procurement e IT
• Garantizar la ejecución de la solución comprometida con el cliente, cumpliendo alcance, presupuesto y plazos
• Dar seguimiento simultáneo a múltiples iniciativas y flujos de trabajo, resolviendo riesgos y bloqueos
• Preparar reportes de estado, presentaciones ejecutivas y materiales para comités de seguimiento y toma de decisiones
• Coordinar la transición de los proyectos hacia Operaciones y asegurar la preparación operativa antes de la puesta en marcha

Area Customer Implementation Specialist

Head of Department

• Lead and develop Area depot products to drive significant growth, owning strategy, P&L, and operations
• Develop multi-year Area Depot Product strategy and align area or country depot personnel
• Review product development and operational excellence
• Develop commercial strategy and sales engagement
• Oversee third-party depot vendors, including SLAs, pricing, performance, and compliance
• Support and supervise Growth Enablement Managers on product growth and market-fit improvements
• Lead important RFQs involving Depot solutions and ensure comprehensive, competitive proposals
• Manage strategic procurement, vendor relationships, and shipping line relationships
• Identify growth opportunities and optimize Depot product features
• Work with marketing and sales teams to enhance go-to-market strategies
• Address customer pain points and coordinate solution initiatives
• Ensure safe, compliant, and incident-free depot operations across all sites
• Implement and enforce QHSSE standards, controls, and audits
• Serve as senior escalation point for major safety, compliance, or operational breaches
• Drive operational standardization, routines, measurements, digitization, and consistent reporting
• Ensure depots meet customer service-level and productivity targets
• Own and maximize depot EBIT and cost-to-serve performance
• Develop and monitor Area Depot product targets
• Support sales management with value propositions and sales-channel target setting
• Establish contracts with key third-party vendors and develop asset-investment business cases
• Build and develop an Area team with strong logistics capabilities and product expertise
• Support Area Sales teams in large-scale pursuits and solution design, including customer visits
• Share best practices with the Global Local Services team

Area Head of Depot

Customer Associate

• Manage end-to-end logistics projects for customers across Aid, Relief
• Coordinate transportation of equipment across ocean, air, and land modes
• Capture and analyse project requirements to develop tailored logistics solutions
• Support planning, costing, pricing, and proposal development activities
• Lead project execution to ensure successful delivery against customer requirements
• Create and optimize process flows for critical operational activities
• Manage smaller tender processes and help secure competitive, commercially attractive solutions
• Conduct site visits and engage local stakeholders to gather insights and support execution
• Develop innovative logistics concepts and value-added service offerings
• Collaborate with cross-functional teams across the global Maersk network
• Coordinate quoting and solution design through shipment operations while building a new team for a new customer win