Control Tower Operator

A.P. Moller - Maersk

. Monitor airfreight shipments from booking through final delivery .

Posted 10/2/2026full-timeRaunheim • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring airfreight shipments, ensuring compliance with customer requirements, and providing proactive communication regarding shipment progress. Proficient in data analysis, reporting, and utilizing transportation management systems to enhance operational efficiency.

Highest-signal resume keywords

Airfreight Shipment MonitoringTransportation Management Systems (TMS)Data Analysis and ReportingCustomer CommunicationOperational KPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisShipment TrackingPerformance ReportingDocumentation ValidationOperational Improvement

Soft Skills

Attention to DetailOrganizational SkillsService OrientationDecision-Making Under PressureCross-Functional Collaboration

Tools & Technologies

Microsoft ExcelPower BICargo Tracking PlatformsERP Systems

Industry Keywords

Forwarding IndustrySOP ComplianceCustomer-Specific RequirementsService Level Agreements (SLAs)Multicultural Environments

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Monitor airfreight shipments from booking through final delivery
Track and manage shipment milestones and transportation events
Ensure adherence to agreed transit times and customer-specific SOPs
Maintain accurate shipment status updates within transportation management systems
Provide proactive communication regarding shipment progress and potential delays
Identify transportation disruptions, delays, capacity constraints, or service failures
Execute contingency plans to minimize operational impact
Escalate critical issues according to established escalation procedures
Coordinate recovery actions with airlines, gateways, customs teams, and local operations
Serve as the primary operational contact for assigned customers
Provide regular performance updates and shipment visibility reports
Respond to customer inquiries and manage service issues and complaints
Coordinate with origin and destination offices for seamless shipment execution
Liaise with airlines, handling agents, trucking providers, and other service partners
Ensure compliance with customer requirements, contractual obligations, and SLAs
Validate documentation and shipment data accuracy
Monitor operational KPIs and customer service metrics
Support root cause analysis of service failures
Drive continuous improvement initiatives
Contribute to performance reviews and operational reporting

Requirements

What you’ll need

Bachelor's degree and/or experience in the Forwarding industry is an advantage
Fluency in English, written and verbal
Proficiency in Microsoft Office, particularly Excel and Power BI
Data analysis and reporting capabilities
Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage
Strong attention to detail
Ability to manage high shipment volumes
Excellent organizational and prioritization skills
Proactive customer communication
Strong service orientation
Relationship management capabilities
Analytical mindset
Ability to make decisions under pressure
Effective escalation and recovery management
Strong verbal and written communication skills
Ability to engage with global stakeholders
Professional presentation and reporting skills
Cross-functional collaboration
Ability to work in multicultural environments
Positive and solution-oriented attitude

Benefits

Comp & perks

Equal opportunities employer
Support for adjustments and accommodations during the application and hiring process