Customer Experience Agent

A.P. Moller - Maersk

. Own and manage the customer experience for assigned customers .

Posted 9/18/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in freight forwarding and logistics, with a focus on managing the end-to-end shipment process and building customer relationships. Proficient in problem-solving, critical thinking, and effective communication to enhance customer experience and support team goals.

Highest-signal resume keywords

Customer Service ExperienceFreight Forwarding KnowledgeMS Excel ProficiencyFluency in EnglishProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ForwardingLogistics ManagementEnd-to-End Shipment ProcessCargo Requirements UnderstandingKPI Target Achievement

Soft Skills

Customer-Centric MindsetInterpersonal SkillsCommunication SkillsTeamworkCritical Thinking

Tools & Technologies

Multiple Systems

Industry Keywords

Customer ExperienceTransport ArrangementsContinuous ImprovementIntermodal Team CoordinationLocal and Foreign Rules

About the role

Key responsibilities & impact

Own and manage the customer experience for assigned customers
Proactively monitor and manage the end-to-end shipment process in compliance with company procedures
Ensure cargo is transported according to the promised transport plan or keep customers informed of deviations
Cooperate closely with One Team CS (GSC), which executes most transactional tasks
Build customer relationships and understand customers’ business drivers
Contact assigned customers by phone and email and conduct customer visits
Coordinate deliveries and loadings, with focus on rail and truck transport arrangements, alongside the internal intermodal team
Stay current on local and foreign rules, internal and external procedures, and product developments
Maintain understanding of shipped cargo requirements and cross-functional processes
Work toward team goals and KPI targets and support team priorities
Upgrade soft and technical skills to deliver customer service
Identify and act on continuous improvement opportunities for customers and internal/external stakeholders

Requirements

What you’ll need

Strong experience in customer service in freight forwarding and logistics
Customer-centric mindset
Good knowledge of MS Excel
Experience working with multiple systems
Fluency in English, written and spoken, is required
Second European language is an advantage
Problem-solving and critical thinking skills
Teamwork and team mindset
Excellent interpersonal and communication skills
Ability to communicate clearly and adequately to the situation

Benefits

Comp & perks

Full-time role with full presence in the office
Continuous professional and personal development
Professional development in transportation
Friendly and dynamic work environment
Opportunity to build a network within Maersk Group
Equal opportunities workplace
Reasonable adjustments/accommodations during the application and hiring process