Customer Experience Consultant – Logistics

A.P. Moller - Maersk

. Manage and monitor the end-to-end shipment process .

Posted 10/7/2026full-timeTel Aviv • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end shipment processes while ensuring compliance with Standard Operating Procedures. Strong ability to build relationships and provide customer solutions in a logistics environment, leveraging fluency in Hebrew and English.

Highest-signal resume keywords

Fluency In Hebrew And EnglishCustomer Service ExperienceLogistics And Forwarding KnowledgeCross-Functional Process ImprovementRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

End-To-End Shipment ManagementDocument PreparationKPI MonitoringProcess ComplianceCustomer Solutions Development

Soft Skills

Communication SkillsPersuasivenessNegotiation SkillsSelf-MotivationPerformance-Driven

Industry Keywords

Logistics IndustryCustomer-Facing RoleMatrix OrganizationCross-SellUp-Sell

About the role

Key responsibilities & impact

Manage and monitor the end-to-end shipment process
Coordinate with stakeholders during shipment handling
Orchestrate the overall flow of end-to-end shipments
Provide value-added customer solutions using business and process knowledge
Resolve queries from shippers, customers, sales teams, and other stakeholders
Respond to customers in a timely manner and prevent recurring errors
Prepare and submit documents accurately and on time
Keep internal and external stakeholders informed of shipment status
Drive cross-sell and up-sell activities and customer retention
Follow process, Standard Operating Procedures, and Internal Operating Procedures
Respond to enquiries and escalate difficulties
Work with the Commercial team to establish and strengthen customer relationships
Comply with customer SOPs and monitor relevant KPIs
Execute reports and other assigned tasks

Requirements

What you’ll need

Fluency in Hebrew and English is a must
Experience in a customer-facing role, ideally within the logistics industry
Good understanding of logistics and forwarding products, solutions and terminology
Proven track record as a customer service agent
Ability to drive cross-functional process improvements and improve dissatisfied customers’ experience
Proven track record in a matrix, multicultural organization
Ability to build strong relationships and networks locally and internationally
Developed communication, persuasiveness, influencing and negotiation skills
Strong needs evaluation and questioning skills
Ability to handle common customer objections
Self-motivated and performance-driven
CV and cover letter must be written in English

Benefits

Comp & perks

Valuable relations with current and new customers in an international, challenging business setting
Diverse and collaborative workplace
Continuous learning environment
Professional teams and recognition
Support for adjustments or accommodations during the application and hiring process