Customer Experience Consultant, Logistics

A.P. Moller - Maersk

. Manage and monitor the end-to-end shipment process .

Posted 10/7/2026full-timeTel Aviv • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end shipment processes while maintaining a customer-centric approach. Proficient in logistics solutions, stakeholder coordination, and cross-functional process improvements.

Highest-signal resume keywords

Fluency In Hebrew And EnglishCustomer Service ExperienceLogistics And Forwarding KnowledgeStrong Communication And Negotiation SkillsCross-Functional Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End Shipment ManagementDocument Preparation And SubmissionKPI MonitoringCustomer Relationship ManagementProcess Improvement

Soft Skills

Customer-Centric ApproachPersuasivenessInfluencing SkillsSelf-MotivatedPerformance-Driven

Industry Keywords

Logistics IndustryStandard Operating ProceduresCustomer RetentionCross-SellingUp-Selling

About the role

Key responsibilities & impact

Manage and monitor the end-to-end shipment process
Coordinate with stakeholders involved in shipment handling
Orchestrate the overall flow of end-to-end shipments
Provide value-added customer solutions using business and process knowledge
Resolve queries from shippers, customers, sales teams, and other stakeholders
Maintain a customer-centric approach and implement preventive measures to eliminate recurring errors
Prepare and submit documents accurately and on time
Keep internal and external stakeholders informed of shipment status
Drive cross-selling and up-selling and support customer retention
Follow process, Standard Operating Procedures, and Internal Operating Procedures
Respond to enquiries accurately and escalate difficulties
Work with the Commercial team to establish and strengthen customer relationships
Comply with customer-specific SOPs and monitor relevant KPIs
Execute reports and other assigned tasks

Requirements

What you’ll need

Fluency in Hebrew and English is a must
Experience in a customer-facing role, ideally within the logistics industry
Good understanding of logistics and forwarding products, solutions, and terminology
Proven track record as a customer service agent
Ability to drive cross-functional process improvements and improve dissatisfied customers’ experiences
Proven track record in a matrix, multicultural organization
Ability to build strong relationships and networks locally and internationally
Developed communication, persuasiveness, influencing, and negotiation skills
Strong needs-evaluation and questioning skills
Ability to handle common customer objections
Self-motivated and performance-driven
CV and cover letter must be written in English

Benefits

Comp & perks

Diversity, collaboration, and continuous learning environment
International and challenging business setting
Opportunity to work with diverse, professional colleagues
Employee recognition and rewards
Support for adjustments and accommodations during the application and hiring process