FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Lead Logistics CX & Operations Specialist, Korean Speaker
A.P. Moller - Maersk. Deliver ocean or supply chain service in line with Maersk values and policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering effective business solutions and maintaining compliance with internal processes. Proficient in English and Mandarin, with the ability to adapt to diverse cultural environments and communicate effectively across various channels.
Highest-signal resume keywords
Customer Service ExperienceProficiency in English and MandarinMicrosoft Office ProficiencyShipping and Logistics KnowledgeProcess Improvement Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-Centric MindsetProactive Problem-SolvingAdaptabilityCollaborationCommunication
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Ocean ServiceSupply Chain ServiceSOPIOPKPIProcess ComplianceStakeholder CoordinationCustomer Inquiry ResolutionProcess Deviation IdentificationSafety Risk Communication
About the role
Key responsibilities & impact- Deliver ocean or supply chain service in line with Maersk values and policies
- Provide effective business solutions that address customer needs
- Coordinate with relevant stakeholders to ensure timely resolution of customer requests
- Execute and follow SOP/IOP requests for booking, documentation, emails, calls, chats, or reports
- Ensure compliance with company internal processes and policies
- Complete tasks accurately and on time while maintaining service quality and meeting KPIs
- Share best practices and experiences to improve team performance
- Identify process improvement opportunities and propose corresponding solutions
- Respond promptly and professionally to customer inquiries across various channels
- Understand customer needs and deliver satisfying solutions
- Identify and communicate process deviations and safety risks to the team leader
Requirements
What you’ll need- Degree or above
- 1–2 years’ experience in customer service-related industry is preferred
- Background in shipping and logistics is a plus
- Proficient in reading, writing and communication in English and Mandarin
- Excellent spoken English skills is an added strength
- For roles involving Japan or Korea business, proficiency in reading, writing, and communication in Japanese or Korean is required
- Familiarity with the relevant business’ culture and excellent spoken language skills is a strong advantage
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint
- Strong customer-centric mindset with a proactive, solution-oriented approach to problem-solving
- Quick learner, adaptable to new technology and processes, able to perform under pressure and thrive in dynamic, fast-changing, and ambiguous situations
- Collaborative team player who supports colleagues and contributes to a positive and inclusive work environment
Benefits
Comp & perks- Support for adjustments or accommodations during the application and hiring process
- Equal opportunities and diverse, inclusive workplace