Regional Head of Air Business Process Excellence

A.P. Moller - Maersk

. Lead end-to-end process governance, operational excellence, compliance, and continuous improvement for Maersk Air Freight across North America, primarily the United States .

Posted 10/2/2026full-timeUnited StatesLead💰 $155,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Process Excellence and Operational Excellence, with a strong focus on Lean methodologies, process governance, and compliance within the Air Freight sector. Proven ability to lead teams, implement large-scale process transformations, and drive performance management through data analysis and KPI oversight.

Highest-signal resume keywords

Business Process ExcellenceOperational ExcellenceLean MethodologiesAir Freight KnowledgeProcess Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process EngineeringContinuous ImprovementGembaA3 Problem SolvingRoot-Cause AnalysisProcess Flow MappingKPI ManagementData AnalysisChange ImplementationCompliance Management

Soft Skills

LeadershipInfluencing StakeholdersCoachingTrainingCollaboration

Tools & Technologies

TMSAutomationAI-Enabled Process Integration

Industry Keywords

Freight ForwardingLogisticsTransportationSupply ChainU.S. Operations

About the role

Key responsibilities & impact

Lead end-to-end process governance, operational excellence, compliance, and continuous improvement for Maersk Air Freight across North America, primarily the United States
Translate global standards and The Maersk Way into locally relevant execution across gateways, branches, warehouses, and Global Service Center operations
Shape the regional Air Freight operational performance and transformation function
Lead process design and implementation across major U.S. gateways
Partner with leaders across Air Product, Operations, Technology, Customer Experience, Sales, Finance, and People
Build Business Process Excellence capability through coaching, training, structured problem solving, and best-practice sharing
Own governance for Air Freight processes, procedures, controls, compliance, documentation, and operating standards across the shipment lifecycle
Develop a coordinated regional roadmap with governance routines
Lead process discovery, Gemba walks, A3 problem solving, deep dives, process mapping, re-engineering, testing, implementation, and stabilization
Establish KPI-driven performance management and use operational data to identify root causes
Guide TMS, technology, automation, and AI-enabled process integration
Guide operational compliance associated with TSA screening, K9, quality controls, and specialized business requirements
Lead and develop approximately four to five direct reports
Oversee operating model and process alignment between branches and the Global Service Center

Requirements

What you’ll need

Significant leadership experience in Business Process Excellence, Operational Excellence, Lean, Continuous Improvement, process engineering, quality, governance, or business transformation within freight forwarding, logistics, transportation, or supply chain
Deep, practical Air Freight knowledge and experience working within U.S. operations
Understanding of gateway, warehouse, import, export, and service-delivery execution
Demonstrated success creating and governing processes from the ground up
Proven experience leading large-scale process, system, and change implementations from design through stabilization and sustained adoption
Strong capability in Lean methods, Gemba, A3 problem solving, root-cause analysis, process flow and mapping, KPI management, and data-based executive recommendations
Ability to lead teams and influence senior stakeholders across functions, countries, and organizational boundaries
Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, International Trade, Supply Chain, Process Engineering, or a related field preferred; equivalent relevant experience will be considered
Must be authorized to work for any employer in the U.S.

Benefits

Comp & perks

International work environment
Training and support
Learning on the job
Professional development opportunities
Inclusive workplace
Reasonable accommodations during the application and hiring process