Senior Customer Experience Partner – 4PL

A.P. Moller - Maersk

. Execute customer programs in accordance with defined SOPs, IOPs, and KPIs .

Posted 9/17/2026full-timeCharlotte • North Carolina • United StatesSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and supply chain operations, with a strong focus on customer relationship management and process improvement. Proficient in data analysis and reporting, leveraging systems knowledge to drive operational excellence.

Highest-signal resume keywords

Logistics ExperienceSupply Chain ManagementTransportation Management PlatformsAnalytical SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain OperationsProcess ImprovementKPI ReportingData InterpretationOperational AnalyticsExcel ProficiencyFreight ForwardingImport OperationsExport OperationsRoot-Cause Analysis

Soft Skills

Customer-Facing CommunicationRelationship BuildingCuriosityInitiativeAbility to Manage Competing Priorities

Tools & Technologies

Transportation Management PlatformsReporting Tools

Industry Keywords

SOPsIOPsKPIControl TowerGlobal Service CenterContinuous ImprovementOperational Reviews

About the role

Key responsibilities & impact

Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
Build and maintain strong customer relationships while serving as a trusted operational advisor
Support end-to-end transportation and supply chain operations across multiple modes
Analyze service performance, identify trends, and recommend process improvements
Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
Lead operational reviews and prepare KPI reporting for customers and leadership teams
Coordinate new projects, system enhancements, and operational initiatives
Manage operational exceptions and ensure timely resolution of customer issues
Collaborate with Control Tower, Program Management, and Global Service Center teams
Drive continuous improvement efforts through root-cause analysis and performance management

Requirements

What you’ll need

2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations
Experience with both import and export operations strongly preferred
Supply Chain Management and Control Tower experience highly desirable
Strong systems knowledge and comfort working with transportation management platforms
Exceptional analytical and data interpretation skills
Ability to identify business trends and process improvement opportunities
Strong stakeholder management and customer-facing communication skills
Proven ability to manage competing priorities and deliver results under pressure
Strong proficiency in Excel, reporting tools, and operational analytics
Curiosity, initiative, and a continuous improvement mindset
Must be authorized to work for any employer in the U.S.

Benefits

Comp & perks

Opportunity to support a highly visible and strategically important customer program
Exposure to end-to-end supply chain operations and global logistics processes
Collaborative environment focused on customer success and continuous improvement
Career development opportunities across Maersk’s global logistics network
10% annual bonus opportunity
Equal employment opportunities and inclusive environment
Application and hiring process adjustments/accommodations available