Senior Product Manager, AI Copilot, Conversation Intelligence

A Place for Mom

. Own how advisors reach families across phone, SMS, chat, and follow-up email .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $165,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on real-time communication products, including contact center platforms and conversational AI. Proven ability to lead product strategy, manage cross-functional teams, and deliver measurable improvements in advisor-to-family communication.

Highest-signal resume keywords

Product ManagementReal-Time Communication ProductsAI-Native Working StyleTechnical FluencyCall Scoring and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyReal-Time TranscriptionData AnalysisAPIsEvent StreamsData ModelsIdentity ResolutionConversation IntelligenceCall ScoringTCPA Compliance

Soft Skills

Clear Requirements WritingCollaboration with EngineeringJudgment on Systems

Tools & Technologies

Contact Center PlatformsMessaging SystemsTelephony SolutionsLive Transcription Tools

Industry Keywords

Do-Not-Call ComplianceHealth-Adjacent DomainsMarketplace Domains

About the role

Key responsibilities & impact

Own how advisors reach families across phone, SMS, chat, and follow-up email
Own the product strategy and roadmap for advisor-to-family communication channels and channel selection
Lead the product side of migration to a next-generation contact center platform
Own the live transcript product and define its contract for coaching, call scoring, care profiles, and advisor summaries
Balance real-time delivery, post-call records, and structured data extraction
Build real-time in-app coaching and insights for advisors
Build call scoring and coaching dashboards for sales managers
Define lead routing, follow-up advisor assignment, and prioritization after referral
Own the mix, cadence, and outreach strategy across calls, SMS, and email
Build do-not-call and consent requirements into every channel
Partner with provider-facing teams to deliver live transfer to senior care partners
Define metrics, baselines, targets, hypotheses, and learning agendas
Instrument launches and translate findings into investment recommendations
Deliver a live next-generation contact center platform and live transcription contract within 12 months
Launch pilot in-call coaching and measurable call-behavior improvements
Enable sales managers to coach using call scoring and transcript-based dashboards
Improve connection rate and move-in rate while reducing calls per family

Requirements

What you’ll need

5–8+ years of experience in product management
Experience shipping real-time, conversational, or communications products such as contact center, telephony, messaging, or voice
AI-native working style using LLMs and agents to research, prototype, analyze, and ship
Hands-on experience applying LLMs to real data and analyzing conversations at scale
Sound judgment on deterministic versus agentic systems
Technical fluency including APIs, event streams, data models, identity resolution, and real-time transcription pipelines
Ability to shape sequencing around technical constraints and hard dependencies
Habit of starting with a quantifiable wedge and building reusable primitives
Comfort acting on directional signal while explicitly stating confidence
Proven ability to write clear requirements, run experiments, partner closely with engineering, and own delivery end-to-end
Experience aligning sales leadership, operations, compliance, and engineering around a shared roadmap
Bonus: contact center platform migrations, speech and transcription technology, conversation intelligence or call scoring, TCPA or do-not-call compliance, marketplace or health-adjacent domains
Must be authorized to work in the US

Benefits

Comp & perks

10% Corporate Bonus
401(k) plus match
Dental insurance
Health insurance
Vision Insurance
Paid Time Off
Mission-driven work helping families make high-stakes decisions
High-leverage influence across advisors, sales leadership, and cross-functional partners