Customer Success Manager

A2MAC1 - Decode the future

. Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development .

Posted 9/22/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical sales and customer success within the automotive industry, with a strong focus on customer relationship management, technical presentations, and product adoption strategies. Proficient in analyzing customer data and driving outcomes to achieve sales growth and client satisfaction.

Highest-signal resume keywords

Technical Sales ExperienceAutomotive Engineering KnowledgeCustomer Relationship ManagementFluent in English & JapaneseAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical PresentationsCustomer OnboardingSOW AnalysisCFD SimulationDigital EngineeringEnergy Management StrategiesProblem SolvingProcess DevelopmentProduct AdoptionCustomer Data Analysis

Soft Skills

Interpersonal SkillsTeam-OrientedMotivatedCommunication SkillsCustomer-Centric Approach

Tools & Technologies

Automobile ProductsTechnical Clarification ToolsPlatform DemonstrationsUser GuidesHow-To Videos

Industry Keywords

Automobile IndustryOEM ExperienceVehicle AerodynamicsCustomer SuccessSales Growth

About the role

Key responsibilities & impact

Seek together with key account managers new sales opportunities with new and existing customers in Japan for market development
Prepare and present product and service proposals, coordinating with internal resources to achieve sales growth
Prepare, analyse and evaluate clients’ SOWs from a technical perspective and align with clients
Conduct customer training, onboarding, and technical communication to increase customer satisfaction
Build long-term relationships with assigned customers and resolve issues with a customer-centric approach
Support customers throughout the post-sales cycle
Analyze customer data, measure customer health, and define corrective action plans
Manage account escalations and develop action plans to prevent major customer issues
Drive customer outcomes, product adoption, customer experience, and renewals
Manage client events including TechDays, workshops, and webinars
Visit customers and support sales with technical clarification and engagement
Coordinate between sales, product/program, and operations teams for smooth project and service implementation
Create technical presentations, platform demonstrations, and user start guides
Train customers during test access, kickoff, and ongoing support
Monitor and promote platform usage through credit consumption, exhibitions, demos, presentations, workshops, webinars, and seminars
Create and update how-to videos, PDFs, and FAQs
Learn focus product details and roadmaps; collect customer requirements and feedback
Lead the customer feedback and product improvement cycle
Promote existing and new products
Achieve regional sales revenue targets, retain existing clients, increase renewal rates, training sessions, customer usage, new clients, and client business growth

Requirements

What you’ll need

Bachelor degree in Automobile Industry, Electrical or Mechanical Engineering, or equivalent education
3-5 years minimum experiences in technical field (product engineering, technical sales, customer success or similar field) in Automobile industry
OEM experience is a Plus
Understanding and knowledge of the technologies related with Automobile Products
Demonstrated excellence in analytical thinking, process development and improvement, problem solving and planning
Willing and able to address escalated client issues with speed and urgency
Cooperative and team-oriented personality with high motivation
Experience or strong technical understanding in vehicle aerodynamics, CFD simulation, digital engineering, energy management strategies or related automotive technologies is a strong plus
Fluent in English&Japanese
Experience in Automotive Engineering
Target-orientated, self-motivated
Exceptional interpersonal and communication skills
Accept business trip (Domestic mainly / overseas some times)
Demonstrated ability to lead technical pre-sales activities for advanced engineering solutions, including customer discovery, technical presentations, demonstrations, and value-based discussions with OEM engineering teams