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Workplace IT Engineer – Microsoft 365, User Support
A2MAC1 - Decode the future. Provide L1/L2 support for workplace technologies and Microsoft 365 .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L1/L2 support for workplace technologies, managing user accounts and access rights, and ensuring endpoint security and compliance within Microsoft 365 and related systems. Proficient in automating processes and improving IT services while maintaining a collaborative and service-oriented approach.
Highest-signal resume keywords
L1/L2 SupportMicrosoft 365 ManagementWindows Device ManagementActive Directory AdministrationEndpoint Security
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WindowsMicrosoft IntuneEntra IDActive DirectoryMicrosoft 365MacOS KnowledgeIT Asset ManagementProcess AutomationDocumentation CreationCompliance Management
Soft Skills
Analytical SkillsService-OrientedCollaborative Working StyleStructured ApproachIndependent Work
Certifications & Qualifications
Microsoft CertificationsITSM Certifications
Industry Keywords
Workplace ITEnd User ComputingEndpoint SecurityIT OperationsIT Services
Tech Stack
Tools & technologiesITSMMacOS
About the role
Key responsibilities & impact- Provide L1/L2 support for workplace technologies and Microsoft 365
- Manage Windows and mobile devices through Microsoft Intune
- Manage user accounts and access rights in Active Directory, Entra ID, and Microsoft 365
- Ensure endpoint security and compliance
- Support hardware, software, and IT asset management
- Create documentation, automate processes, and continuously improve IT services
- Join the IT Operations team in Munich and ensure a seamless workplace IT experience
Requirements
What you’ll need- Relevant professional experience in Workplace IT / End User Computing
- Strong knowledge of Windows, Intune, Entra ID, Active Directory, and Microsoft 365
- Strong analytical skills and a structured, solution-oriented approach to work
- Independent, service-oriented, and collaborative working style
- Excellent English skills
- German, French, or Chinese language skills are an advantage
- Knowledge of macOS or relevant Microsoft or ITSM certifications is a plus
Benefits
Comp & perks- €45 monthly Wellpass subsidy to support your health and fitness
- Subsidized meals in our cafeteria
- One additional paid volunteer day per year for social or sustainability-related engagement
- Christmas Eve and New Year's Eve off
- Sabbatical opportunities for extended time off
- Flexible working hours with overtime compensation and time off in lieu
- Opportunity to work from abroad for a limited number of days per year
- International work environment with varied projects and a strong team spirit
- Regular team events such as B2Run, Oktoberfest, Christmas parties, and much more
- Free fruit, coffee, tea, water, and snacks in the office
- Modern office near Laim station with excellent public transport connections and on-site parking