FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Automotive Service Advisor
AAA Club Alliance. Greet customers, answer telephone calls, and schedule appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in the automotive industry, with the ability to communicate effectively about automotive technology and manage service appointments. Proficient in coordinating repairs, monitoring job progress, and ensuring customer satisfaction.
Highest-signal resume keywords
Automotive Technology KnowledgeCustomer Service ExperienceAppointment SchedulingValid Driver's LicenseSales and Customer Satisfaction Record
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automotive Technology KnowledgeAppointment SchedulingRepair CoordinationCost Estimation CommunicationJob Progress Monitoring
Soft Skills
Effective CommunicationCustomer InteractionProblem Solving
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Automotive IndustryVehicle InspectionExtended Warranty ProgramsPre-Employment ScreeningsFast Paced Environment
About the role
Key responsibilities & impact- Greet customers, answer telephone calls, and schedule appointments
- Review repairs and services with customers to ensure complete understanding
- Contact customers about deviations from estimated cost or vehicle pickup time
- Record approval details and additional repair/service costs
- Distribute work to shop technicians and monitor job progress and accuracy
- Provide information to technicians as needed
- Arrange repairs and payment for vehicles covered by extended warranty programs
- Arrange towing and alternate transportation when necessary
- Monitor vehicle inspection dates and ensure inspections are completed before deadlines
- Notify customers about manufacturer-recommended and state-required vehicle servicing
Requirements
What you’ll need- High School Diploma or equivalent
- Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record
- Knowledge of automotive technology
- Ability to communicate automotive technology information to the support team, customers and Auto Technicians
- Valid Driver’s License
- Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position
- Authorized to work in the USA
Benefits
Comp & perks- Uncapped monthly performance bonus
- Spiffs and contests throughout the year
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year