AAA Club Alliance

Technician

• Diagnose and repair complex engine performance, transmission, electrical, electronic, steering, suspension, brake, ABS, traction control, heating, air conditioning, drivability, mechanical, and other vehicle concerns
• Complete repairs according to manufacturer procedures and recognized industry standards
• Troubleshoot complex vehicle concerns using technical expertise
• Mentor and support developing technicians and service associates
• Maintain a clean, organized, and safety-focused work environment
• Continue developing technical knowledge through training and certification opportunities
• Perform other duties as assigned

Senior Automotive Technician

Data Analyst

• Develop, analyze, interpret, and communicate insights and trends to influence strategies for growing and retaining ACA’s membership base
• Present results and solutions to senior leadership
• Perform statistical analysis to identify variances, trends, and correlations in membership data
• Develop target audience models for membership acquisition and salvage campaigns
• Assist with membership budget planning, forecasting, and reporting
• Prepare narrative reports, charts, and illustrations focused on membership metrics
• Analyze membership data across daily, weekly, monthly, quarterly, and annual periods
• Assess membership renewal trends and reevaluate renewal programs
• Compile and analyze direct mail results and provide recommendations to senior leadership
• Study data from multiple sources to support leadership decision-making
• Provide analytical support to marketing and other business areas for acquisition and retention campaigns
• Identify and resolve data anomalies and quality issues by coordinating with appropriate business areas
• Develop, schedule, and oversee membership results and deliverables for executive leadership reports
• Create and maintain process documentation, policies, and procedures
• Protect and strengthen the AAA brand
• Perform other duties as assigned

Membership Data Analyst

Brand Manager

• Define, evolve, and operationalize AAA’s brand strategy to drive clarity, differentiation, and long-term brand health
• Lead brand architecture development across AAA’s membership, insurance, travel, and automotive services portfolios
• Define relationships among AAA products, services, sub-brands, and the master brand
• Own audience segmentation and target audience development using demographic, psychographic, behavioral, and attitudinal data
• Develop and maintain brand positioning, value propositions, and differentiation strategies
• Build and manage communication matrices mapping messages to audiences, channels, and campaign contexts
• Design and execute brand audits and translate findings into improvement recommendations
• Conduct and synthesize primary and secondary research, consumer insights, brand health tracking, and competitive analysis
• Monitor brand trends, cultural shifts, and evolving consumer preferences
• Translate brand strategy into strategic briefs, messaging territories, and narrative frameworks
• Establish and evolve brand identity and voice frameworks
• Partner with Marketing Strategy, Creative, Content leadership, and external agencies
• Provide strategic direction, positioning guardrails, and feedback to agency partners
• Identify cross-business brand storytelling opportunities
• Contribute research and insights to marketing planning, prioritization, and investment decisions
• Apply AI-assisted tools to support research synthesis, persona development, and messaging exploration
• Perform other duties as assigned

Brand Strategy Manager

• Perform diagnostics and repair work involving suspension and steering
• Perform brake repairs, including ABS and traction control work
• Perform electrical repairs
• Perform heating and air-conditioning repairs
• Perform other jobs as assigned
• Maintain in-depth knowledge of specialized skills and develop additional technical skills
• Maintain a clean, well-organized work area
• Properly maintain tools and equipment
• Follow equipment-manufacturer safety procedures and corporate safety policies

Senior Automotive Technician

Membership Data Analyst

Brand Strategy Manager

Automotive Repair Technician