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Learning & Development Specialist
AAA Northern California, Nevada & Utah. Analyze, design, develop, implement, and evaluate complex learning programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering dynamic learning programs, leveraging advanced instructional design methodologies and modern learning technologies. Capable of integrating AI tools and analyzing learning analytics to enhance learner engagement and organizational performance.
Highest-signal resume keywords
Advanced Expertise In Articulate StorylineExperience In Developing Instructor-Led LearningKnowledge Of Agile MethodologiesComprehensive Knowledge Of Adult Learning TheoryExperience Evaluating LMS And Learning Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instructional Design MethodologiesData AnalyticsLearning Product Portfolio ManagementPrompt EngineeringBlended Learning SolutionsLearning Analytics InterpretationGenerative AI IntegrationVirtual Learning Experience DesignStakeholder ManagementOrganizational Behavior
Soft Skills
Strategic ThinkingHigh Learning AgilityResilience Through Organizational TransitionsExecutive CredibilityComfort With Ambiguity
Tools & Technologies
LMS AdministrationXAPIVR/AR TechnologiesAI Tutor TechnologiesAgile Sprints
Certifications & Qualifications
CPTDCPLPAgile Certifications
Industry Keywords
Towing TrainingAutomotive TrainingCorporate LearningEquitable Access StrategiesCareer Development Opportunities
About the role
Key responsibilities & impact- Analyze, design, develop, implement, and evaluate complex learning programs
- Transition traditional instructional design into dynamic learning product portfolios and AI-infused learning ecosystems
- Partner with business leaders and functional teams to diagnose performance gaps and translate organizational strategy into workforce capabilities
- Recommend blended learning solutions and align learning strategies with equitable access and career development opportunities
- Manage dynamic learning product portfolios using Agile sprints, MVPs, and rapid feedback loops
- Establish maintenance cycles and audit program relevance to support continuous learning
- Govern learning AI and validate AI-generated content for pedagogical quality, compliance, and accuracy
- Integrate generative AI tools into authoring workflows
- Interpret learning analytics, segment learners, personalize learning pathways, and build ROI-based business cases
- Translate datasets into design decisions that improve learner retention and business impact
- Evaluate, pilot, and leverage LMS, xAPI, VR/AR, and AI tutor technologies with IT, data teams, and subject matter experts
- Design and deliver instructor-led, virtual, and blended learning experiences
- Lead workforce change initiatives through peer cohorts and collaborative learning
- Travel to execute training, attend business meetings, and facilitate conferences
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field, or 9 years of related experience without a Bachelor’s degree
- Minimum 5 years of experience developing and delivering instructor-led learning, e-learning, and blended learning, or 3 years and a Master’s degree without experience, or 9 years of related experience without a Bachelor’s degree, or equivalent work experience
- Comprehensive knowledge of adult learning theory, instructional design methodologies (ADDIE, SAM, Agile), organizational behavior, and inclusion strategies
- Advanced expertise in Articulate Storyline, LMS administration, prompt engineering, data analytics, and stakeholder management
- Knowledge of Agile sprints, minimum viable products, rapid feedback loops, and learning product portfolio management
- Experience evaluating and leveraging LMS, xAPI, VR/AR, AI tutors, and modern learning technology stacks
- High learning agility, comfort with ambiguity, executive credibility, strategic thinking, and resilience through organizational transitions
- Up to 75% travel
- Ability to lift and carry training equipment up to 30 pounds
- Master’s degree preferred
- Experience in operations, specialized services, or multi-unit corporate environments preferred
- CPTD, CPLP, or formal Agile certifications preferred
- Experience in Towing and/or Automotive training highly preferred
Benefits
Comp & perks- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k matching: $1 for $1 company match up to 6% of eligible earnings per pay period
- Medical, dental, and vision benefits
- Wellness program
- Paid holidays
- Paid time off accrued monthly
- Additional 24 hours per year earmarked for volunteer activities, depending on position
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program