AI Workflow and Systems Design Lead

AAA

. Partner with business leaders and multifunctional teams to understand strategic goals, pain points, customer or employee needs, and workflow-reinvention opportunities .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $144,450 - $192,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems design, service design, and workflow transformation, with a strong focus on AI fluency and human-AI interaction. Capable of leading multi-functional engagements and translating complex business needs into coherent systems of work.

Highest-signal resume keywords

Systems DesignService DesignWorkflow TransformationAI FluencyVisual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems ThinkingWorkflow DesignBusiness Process TransformationDesign StrategyDigital TransformationProduct ManagementDecision ModelsDependency MapsService BlueprintsHuman-in-the-Loop Design

Soft Skills

Influencing Without AuthorityFacilitationStorytellingComfort with AmbiguityCollaboration

Tools & Technologies

Generative AIAI AgentsAutomation ToolsWorkflow PatternsPrototyping Tools

Certifications & Qualifications

Master's DegreeRelevant Training or Certification

Industry Keywords

Enterprise ArchitectureDesign SystemsTransformation MethodologyReusable Enterprise PatternsRegulated Industry Experience

About the role

Key responsibilities & impact

Partner with business leaders and multifunctional teams to understand strategic goals, pain points, customer or employee needs, and workflow-reinvention opportunities
Lead current-state assessments and future-state designs for sophisticated workflows spanning teams, applications, channels, data sources, decisions, and controls
Design end-to-end systems of work connecting experiences with people, processes, technology, data, decisions, controls, AI agents, and support capabilities
Facilitate workshops and working sessions to move teams from ambiguity to aligned future-state decisions
Identify opportunities for AI automation, augmentation, recommendations, decision support, orchestration, or autonomous action
Define human-AI work division, human-in-the-loop approaches, intervention triggers, confidence thresholds, approvals, exceptions, overrides, feedback loops, and explainability requirements
Create clear, visual, implementation-ready systems design artifacts and document future-state workflows and operating-model implications
Surface cross-system requirements, dependencies, ownership questions, handoffs, risks, and unresolved decisions
Connect business goals and experience needs to downstream technology implementation while partnering with Architecture, Data, Engineering, Governance, BRMs, and business divisions
Support implementation teams and participate in design-assurance checkpoints
Identify, develop, and contribute reusable enterprise patterns, components, services, methods, templates, case studies, and lessons learned
Act as a trusted design and transformation partner to business leaders
Help develop CSAA's Enterprise Systems Design methods, standards, templates, and quality bar
Define success measures, establish baselines, gather lessons, and communicate impact through case studies and executive storytelling
Shape company culture through employee resource groups, mentoring, volunteering, and cross-functional projects

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management
Deep expertise in systems thinking, service design, and workflow design
Experience translating sophisticated business problems into coherent future-state systems
Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms
Ability to move between front-stage and backstage systems
Ability to create and communicate systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs
Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns
Understanding of human-AI interaction and human-in-the-loop design
Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions
Strong business insight and ability to connect design decisions to measurable business value
Experience facilitating senior-level and multi-functional workshops with differing objectives or ownership
Strong visual communication and storytelling skills
Comfort with ambiguity and initiatives where no single function leads the entire outcome
Ability to influence without formal authority and move groups toward decisions and commitments
Ability to work independently on high-profile engagements while collaborating within a small, senior team
Must be authorized to work indefinitely in the United States
Must not require immigration support now or in the future
Travel as needed for divisional/team meetings and other in-person meetings
Master's degree, relevant training or certification, regulated-industry experience, AI workflow redesign experience, service design or business-process transformation experience, enterprise architecture collaboration, reusable enterprise-pattern experience, design systems familiarity, transformation methodology experience, prototyping or pilot-design experience, and coaching experience are listed as factors that would make the employer excited about a candidate

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth and development opportunities
Flexible Workplace with remote-first culture and Home-Flex roles
Flexibility to work from various locations, including CSAA offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 12% of eligible pay